Airport Agent Customer Service

Stacey Marie Caver

*** ****** ******, ******, **. 35244 ● Contact 205-***-****

******.*******@*****.***

OBJECTIVE

Independently motivated professional with background in management, manufacturing, sales, and insurance with proven leadership, communication skills seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

EXPERIENCE

Envoy Air Birmingham, AL.- 03/2022-05/2022

Airport Agent

Examined passenger’s documentation to determine destinations and to assign boarding passes.

Traced lost, delayed, or misdirected baggage for customers.

Checked baggage/cargo and directed passengers to designated locations for loading.

Provided boarding and disembarking assistance to passengers needing special assistance.

Conferred with customers to determine their service requirements and travel preferences.

Announced arrival/departure flight information, using public address systems.

Determined/assigned available space requested by customers when available.

Informed passengers of essential travel information, such as travel time, transportation connections, or medical and visa requirements.

Provided passengers with assistance in preparing required travel documents and forms.

Motherson Vance, AL.-11/2018-08/2021

Team Leader

Assigned tasks and ensured high productivity levels of all team members by assisting in solving day to day problems and implementing the policies and procedures of the company.

Conducted pre-shift inspections of the assemble lines/machinery, team members training log, and planned for audits of team members procedures.

Monitored and delivered constructive criticism as needed.

Attended classes to develop effective leadership skills and training of all machinery and equipment.

Maintained a clean and safe workplace in accordance with 5s protocol.

Conducted quarterly performance reviews of team members to enhance team performance, and cross trained to maximize flexibility.

Collaborated with management and other team leads to create a safe and supportive environment.

Liberty National Insurance Company Birmingham, AL. - 02/2012-09/2018

Globe Coordinator I

Preformed telephone verification interviews to assure accurate application information.

Took customer calls and provided accurate and satisfactory answers to their inquiries and concerns.

De-escalated situations involving dissatisfied customers using patience and supportive assistance.

Called clients and customers to inform them about the company’s new products, services, and policies.

Guided callers though troubleshooting, navigating the company site, or using the products or services.

Reviewed customers or client accounts, providing updates and information about billing, shipping, warranties, and other account items.

Collaborated with other call center professionals to improve customer service.

Helped train new employees and inform them about the company’s customer management policies.

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