Support Specialist Administrative

Kyla Thurston

(***) *** – ****

*************@*****.***

PROFESSIONAL SUMMARY:

Professional with over 10 years of office management and administrative experience in versatile office setting. Extremely motivate team player with ability to work independently to achieve established goals and flexible employee, ready to adapt and adjust quickly to change. Seeking to secure a position as an Administrative Specialist.

SKILLS:

Proficient in Microsoft Office Suite

Experience with data- entry

Aware of confidentiality practices

Familiar with District of Columbia labor laws

Effective mutli-tasking skills

Courteous and professional demeanor

Outstanding verbal and written communication skills

Experience with schedule management

WORK EXPERIENCE:

Department of Employment Services October 2017 – Present

Program Support Specialist

Providing administrative support to the team enforces the District of Columbia’s First Source legislation, which requires employers who are recipients of District Government grants to have 51% of their employees to be District residents.

Assist users of the first Sources Online Registration and Reporting System (FORRS) with system navigations, credentialing, password resets, and understanding automatically generated reports.

Customize agreement, sub-agreement, reports, and failure-to-submit report templates to specific employers

Send penalty packages to out-of-compliance employers via certified mail

Contacted recipients of penalty packages to provide enrollment/remediation instructions and follow-up daily to support employers with compliance.

Monitored compliance of companies below 51% District resident hiring requirement.

Rockville Audi January 2013 – October 2017

Receptionist

Scheduled meeting, assisted with job posting, recruited candidates, and onboard new hires

Maintained the confidentiality of customers’ and employees’ proprietary information

Performed clerical duties such as typing, proofreading, date-entry, filing, photocopying, faxing and sorting mail and packages

Received clients concerns and directed them to appropriated department or team members

Aramark Sports and Entertainment May 2006 – January 2013

Human Resource Assistant

Complied all company policies and procedures regarding safety, security, and emergencies and regularly distributed to staff.

Responsible for all human resources duties related to the catering, retail, and food and beverage departments as well as ensuring overall guest satisfaction.

Guided and facilitated all new hire orientations, totaling 300 employees on boarded.

Assisted senior recruiting staff with career fairs and recruiting events.

Executed day-to-day human resources duties such as filing, issuing staff ID’s and ordering nametags

EDUCATION:

Spingarn Senior High School – Academic Diploma Received – June 2004

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