Deanna Thomas

**** ****** **** ***********, ********* 423-***-****

SUMMARY OF QUALIFICATIONS

More than 20 years of experience in customer service and administrative background..

Skilled in data entry, Microsoft Word, Outlook, QuickbooksQuickBooks, Excel and others. Hard working and detail oriented. Excellent problem-solving skills.

Able to multi-task in fast paced environment.

OOutstanding reporting, presentation, and communication skills.

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield TN, Chattanooga, Tennessee March 2017- Present

Pre-Service Assistant:

Answering multi-line phone and screening call to

Creating cases as received via fax or phone call request

Screening calls to ensure properly routed

Scheduling for 6 physicians

Scheduling all referral appointments to for other physicians

Proficient with Excel, Outlook, Word, NextGen, and Cisco programs

Verifying all insurance coverage and obtaining referrals for patients.

Daily drawer reconciliation.

Patient invoice billing.

Updating patient information in system.

Showing appreciation and care for patients at all times.

Arthritis Associates, Hixson, Tennessee October 2015- August 2016

Medical Receptionist:

Answering multi-line phone and screening call to send in Next Gen

Checking patients out following visits

Collecting any co-pays or balance due at end of visit

Scheduling appointments for 6 physicians daily

Scheduling all referral appointments to other physicians

Proficient with Excel, Outlook, Word, NextGen, and Cisco programs

Verifying all insurance coverage and obtaining referrals for patients.

Daily drawer reconciliation.

Patient invoice billing.

Updating patient information to verify accurate address and phone number.

Showing appreciation and care for patients daily

Nephrology Associates, Chattanooga, Tennessee March 2013 - April 2015

Medical Receptionist:

Answering multi-line phone

Responsible for on call requests and consults from hospitals for physicians

Checking patients in for visits and updating all information while doing so

Checking patients out and ensuring all monies for services have been collected

Scheduling for 15 physicians

Scheduling for access appointments, including fistula grams

Proficient with Excel, Outlook, Word, NextGen, and Cisco programs

Verifying Healthspring insurance coverage and obtaining referrals for patients.

Accessing the nature of incoming calls for nurses and physicians

Specialist in Pain Management, Chattanooga, Tennessee March 2010 - February 2013

Medical Receptionist:

Greeting patients entering office with cheer.

Answering multi-line phones.

Scheduling patient appointments and procedures at the surgery center.

Scheduling lunches and maintaining physician schedules outside of patient appointments.

Collecting patient co-pays and bill payments.

Data entry for accounts receivable.

Verifying patient insurance.

Maintaining patient charts

Scanning all patient documents into patient charts

Balancing daily drawer for deposit

Navigator Auto AKA Nice Cars, Chattanooga, Tennessee March 2010 - February 2013

Lot Manager:

Greeting clients entering the lot with cheer.

Answering multi-line phone system.

Scheduling vendors for repairs and servicing.

Overseeing 6 employees and over 30 vendors.

Collecting client payments.

Data entry for accounts receivable and accounts payable.

Responsible for all inventory.

Maintaining lot and all inventory.

Balancing daily drawer for deposit exceeding upwards of $60,000.

Responsible for maintaining all lot inventory on a daily basis

Galen OB/GYN Chattanooga, Tennessee November 2008-February 2010

Medical Receptionist:

Answering multi-line phones

Scheduling patient appointments for eight Providers

Collecting patient co-pays and payments

Balancing daily drawer for deposit

Verifying insurance information

Maintaining patient charts

Navigator Auto AKA Nice Cars, Chattanooga, Tennessee March 2010 - February 2013

Lot Manager:

Greeting clients entering the lot with cheer.

Answering multi-line phone system.

Scheduling vendors for repairs and servicing.

Overseeing 6 employees and over 30 vendors.

Collecting client payments.

Data entry for accounts receivable and accounts payable.

Responsible for all inventory.

Maintaining lot and all inventory.

Balancing daily drawer for deposit exceeding upwards of 60,000$.

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