PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

APRIL CINDY

CONATSER

A

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Inbound And Outbound Calls Customer Service Experience Customer Interactions Policies And Procedures Staff Management Strategic Planning Microsoft Office Suite File Management Family Services Team Meetings Community Resources Data Entry

Personnel Management Federal Laws Monitor Progress Family Specialist III March 1994 - October 2019

Commonwealth of Kentucky Albany, Kentucky

Interviewed clients for benefits. I managed more 4 projects a time; I had a 95%to 98% accuracy rating. Trained new workers and checked all thier work and I also had to check 20 cases of the other workers in the office; also did client intake and answered the phones.

Improved service plans based on progress assessments and client feedback. Developed and reviewed service plans in consultation with clients and performed follow-ups assessing quantity and quality of services provided.

Maintained case history records and prepared reports. Kept case history records updated and prepared regular reports. Troubleshot problems and developed successful solutions. Collaborated with team members to meet daily demands and handle challenging projects. Maintained full compliance with legal, health, and safety regulations. Developed solid relationships with staff, customers, and vendors. Updated office files daily and kept records organized. Kept all areas clean, organized and in line with company professional standards. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Business

Clinton Co. Area. Technology School, Albany, KY, USA C