Customer Service Document Control

MARCIA FRIEMEL

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Plaza Omaha, NE *8130 Phone: 402-***-****

*******.****@*****.***

Dynamic, qualified, and highly ethical Real Estate Professional with extensive experience providing marketing, sales, customer service, and management services. Extensive experience in cultivating and building relations; pleasant manner and business etiquette.

Excellent leadership, interpersonal, and written and verbal communications skills; innate ability to build rapport with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.

Expert in analyzing data, resolving problems, and providing superb customer service; demonstrated ability to increase sales and successfully meet and exceed sales goals. Able to perform administrative support work, including managing projects, drafting memos and correspondence, sending messages, answering phone calls, and providing additional office support as required.

Customer Service Strategic Planning Organizational Management Client Relations Promotions/Marketing/Affiliate Marketing Website Development Administrative Skills Sales/Consultative Selling Digital/Print Publishing Project Management Verbal/Written Communications Editing Skills Business Development Analysis/Problem Resolution Document Control/Management Contract Negotiation Networking Leadership Website Sales Social Media Utilization Operational Management Escrow/titles Client Analysis Market Research

BUSINESS EXPERIENCE

Dial Senior Living at ELK Ridge Village 2020 - Current Care Aid and Move in Coordinator Caring for seniors with daily personal needs. Cleaned entire apartments prior to the move in date for new residents. Coordinate with maintenance, supervisor, and marketing to assure the apartment is prepared for new residents' arrival. Elkhorn Kids Campus 2019 - 2020 Child Care Supervisor Guiding children (~95 children) kindergarten through 5th grade before school and after school. Creating before and after school activities to incite development and learning, as well as homework help and problem solving. Management tasks such as scheduling, planning and organization, as well as setting weekly goals for childcare team on site. I have a passion for teaching and molding children and appreciate the little things that contribute to their happiness and safety.

Cox Communications 2016 - 2017 Technical Support

Solve technical issues for customers who have packages or products through the company. Keeping the customers informed and educated on current promotions and benefits that could be added to their package. Successfully sell products to customers who are interested in upgrading their package. Douglas County Post-Gazette 2015 – 2016 Marketing and Advertising Specialist 1

Direct correspondence with business owners and experienced customer service in advertising sales. Negotiating advertisement sales and following up with businesses to increase customer satisfaction. Remax Real Estate 2010-2014 Real Estate Agent

Successfully guide homebuyers and sellers through the sale and purchase of properties. Worked closely with clients to offer helpful services and advice. Generated lists of properties that were compatible with buyers' needs and financial resources. Coordinated appointments to show homes to prospective buyers. Established positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Presented purchase offers to sellers for consideration. Negotiated contracts on behalf of clients. Coordinated property closings, overseeing signing of documents and disbursement of funds CBS Home Real Estate 1996 -2010 Real Estate Agent

Experienced in negotiations, closing sales, planning, and forecasting. Demonstrated excellence customer service, business acumen, and strategic planning ability. Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Ensured all paperwork was versatile, result oriented real estate sales professional with extensive experience in real estate including industrial, retail property asset and portfolio management. Possessed a collaborative approach in leadership with the aptitude to foster a team-oriented environment while imparting knowledge to others on how to increase productivity. Utilized diverse property sales tactics, including qualification, persuasion, strategy, proposal and closing.

Overton Public High School 1983 Overton, NE

Kearney State College 1987 Bachelor of Fine Arts (BFA) Kearney, NE

Randall School of Real Estate 1996 Life and Annuities; Health and SicknessInsurance License 2015 YMCA for handicapped children

Charity Program Art College

Children’s Toy Drive with BethCharity

Thanksgiving for Homeless families Charity

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