Service Representative Fraud Analyst
Resume:
PERSONAL
INTERESTS
SKILLS
Education and Qualifications
FRANCESCA NICOLE BALANOYOS
YULO
I am a punctual and motivated individual who is able to produce high quality work in a fast-paced environment. I am also an excellent team player who can accept directives from all levels and cultivate positive relationships with all workers. I am flexible reliable and possess excellent time-management skills and I am willing to work shifting and graveyard schedules.
Name
Francesca Nicole B. Yulo
Address
Princeton Heights
4102 Bacoor, Cavite City
Phone number
******.****@*****.***
Date ofbirth
06-03-2001
Place ofbirth
Metro Manila
Gender
Female
Nationality
Filipino
WORK EXPERIENCE
Brand Promotion
Photography and Videography
Critical Thinking
Problem Solving
ClubandSocialActivities
Time Management
Public Relations
Policy Formulation
Apr2021-Jun2022 Business Owner
Apr2021-May2021 Social Media Manager
Jul2022-Aug2022 Customer Service Representative
Bacoor, Cavite City
Leveraged social media websites to promote services and gauge customer needs and preferences.
Marketed and advertised business through various networking sites and marketing outlets.
Expanded market reach through social media branding and email marketing.
Met with prospective clients to present company offerings, discuss products and showcase service solutions.
Bacoor, Cavite City
Developed content focused on increasing both brand engagement and revenue.
Created and maintained social media postings
Assisted customers with product and service problems and inquiries via social media platforms.
Teleperformance, Pasay City
Aug 2019 - May 2022 3rd Year College Undergradate
San Beda College Alabang, Muntinlupa City
Aug 2018 - May 2019 Senior High School Graduate
St. Dominic College of Asia, Bacoor, Cavite City
Humanities and Social Science strand
Jul 2017 - May 2018 Grade 1 1 Senior High School
Adamson University, Manila, Metro Manila
Jun 2013 - Mar 2017 Junior High School
St. Scholastica's College Manila, Manila, Metro Manila Jun 2007 - Mar 2013 Elementary
St. Scholastica's College Manila, Manila, Metro Manila Maintaining a positive, empathetic, and professional attitude toward clients and branch teammates at all times.
Analyzed and researched the fraudulent activities happening in the client's account and provided them with solutions. Filed claims for fraudulent transactions happening on the client's account and filed identity theft forms for clients reporting stolen identity.
Blocked and reissued client's card and assisted the clients on closing their acccounts due to fraud.
Computer literate
Communication Skills
Policy development
Group facilitation and
presentation
Academic writing
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