Account Manager

Kaylyn Nichols (Sandford)

Lewisville, TX ***** 251-***-**** ******.********@*****.***

A customer-focused professional with experience in Account Management and accounting duties. Expertise in creating customer loyalty through exceptional relationship building, needs identification, facilitation of best fit products. Excellent communication skills with the ability to relate well to clients and cross departmental teams of implementation leads and project managers, developers and marketing personnel. Proven oral presentation and training skills with the talent to create, design, and present complex data in an understandable format. Strong analytical skills with the capability to thrive in a fast-paced, competitive environment. Experience

Account Manager NOW Technologies March 2019 - Present

· Proactively engage with clients to maintain and develop relationships and account opportunities

· Collaborate with cross functional teams to develop plans including budget for enablement, marketing GTM to accurately manage monthly, quarterly, and yearly targets

· Operate multiple CRM systems and tools including Nutshell and Insightly

· Proven ability to retain customer loyalty by increasing customer retention rate by 50%

· Present and conduct live product meetings and demos to clients using solution-oriented approach

· Consistently following up with internal account teams and customers to see projects to close

· Creating and submitting Purchase Orders in a timely manner Store Opening Trainer Pluckers Wing Bar March 2015 - March 2019

· Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs

· Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement

· Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter- expertise to adjust learning strategy and curriculum

· Selected by Pluckers Corporate Executives to assist and lead alongside them with new store openings across the state of Texas

Skills & Abilities

· Proven history of establishing rapport with clients to maintain relationships and business

· Received promotions with NOW Technologies based upon leadership skills, work performance, and reliability, and consistent metrics

· Proven exceptional writing and communication skills; published writer

· Proficiency with remote work tools: Slack, Zoom, Microsoft Office & Teams

· Proficiency with QuickBooks and Paycom

Education

Bachelor’s Degree December 2017 The King’s University

· Major: Counseling, Cum Laude

Associate of Arts May 2014 Evangel University

· Major: Leadership, Magna Cum Laude

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