Customer Service Representative

Edward Ashford

Cleveland, OH ***** • 216-***-**** • *************@*****.***

CAREER SUMMARY

Customer service professional providing excellent service to customers. Have good communication skills, interpersonal skills, and ability to resolve customer complaints in a timely manner. Looking to utilize my skills and experience in a customer service role.

SKILLS

Communication

Teamwork

Adaptability

Time Management

Patience

Active Listening

WORK EXPERIENCE

Spectrum Garfield Heights, OH 2021 – 2022

Video Customer Support Professional

Provided technical support with internet, cable, and phone services

Give accurate information and answer questions, troubleshoot issues, and resolve complaints

Maintained a high level of professionalism ensuring high customer satisfaction

Amazon Cleveland, OH 2019 – 2021

AFE Pack Flow

Sorted merchandise for individual orders

Checked product ensuring its high quality

Report damaged products

Prepare customer orders before shipping them out

Walmart South Euclid, OH 2018 – 2019

Frozen Department Manager

Greet and assist customers responding to inquiries and complaints

Plan and prepare department employees work schedule, train and assign duties

Refill, reorder and maintain stock

Examined merchandise to ensure products were correctly priced and displayed

GetGo Lyndhurst, OH 2016 – 2018

Go Getter

Process transactions on a day to day basis

Assist customers and answer questions

Maintained upkeep of store ensuring its clean and organized

Utility Partners of America Newburgh Heights, OH 2013 – 2014

Field Service Representative

Install water meters in residential areas throughout Cuyahoga County

EDUCATION

Received High School Diploma

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