Customer Service Care
Resume:
Ryan R. Long
**********@*****.***
Denver, Co ***47
SUMMARY
A motivated self-starter with 7 years of experience in the telecommunications industry and a foundation in customer service, tech support and sales activities. Known for ability to learn quickly and execute various business roles with success. Strong drive to accomplish tasks at hand with poise and deliver results. A varied background with a focus in customer relations and ability to handle stressful situations.
EXPERIENCE
Sales Solution Representative Comcast Business, Denver, CO 2016-Present
Largest, US provider of cable television, broadband Internet, and telephone service to both residential and commercial customers
Solution Sales for small business customers by applying Miller Heiman training procedures
Executed sales strategies to exceed all standard sales metrics
Analyzed organizational business models to offer the right-sized solutions and enhance productivity and performance
Displayed leadership skills, acting as a constant resource for peers
Accomplished top Business Sales Representative in 2019 as well as a spot in the top 10 CEO
Customer Experience Repair Representative Comcast Business, Denver, CO 2015-2016
Managed customer accounts in a standard billing/provisioning systems for small to medium business customers
Fixed a multitude of phone and networking issues quickly and efficiently in a dynamic environment
Managed 450 calls average monthly with high resolution rate
Identified needs for customer solutions and executed upgrades and changes to customer accounts
Customer Care Specialist United Natural Foods, Denver, CO 2013-2015
Communicated changes in customer delivery schedules and routing
Managed new orders, meeting deadlines and deliver status
Maintained a high level of detail, ability to multi-task and work with numerous systems
Engaged as a team player actively offering guidance to my peers
Customer Service Specialist Lab Corp, Denver, CO 2012-2013
Laboratory with multiple locations
Managed specimen transportation, driving over 300 miles daily too facilities
Organized, received and sorted specimens for transport
Communicated directly with physicians and laboratory workers
Maintained reporting and records
EDUCATION
Northeastern Junior College 2008-2010
Associate of Applied Science - Business (emphasis in marketing and management)
SKILLS
Leadership skills
Strong technical skills
Outstanding customer service
Multi-line phones
Sales experience and ability to meet goals
Customer management and counseling
Organization skills
Miller-Heiman sales training
Sales force training
MS Word, Excel, One Note and PP
Docusign
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