Data Entry Customer Service

Amanda Burns

**** *** *****, ***. ****, Benbrook, TX 76109 *C 443-***-**** *Email: ***************@*****.***

QUALIFICATIONS

Work well without supervision

Organized, highly motivated, and detail-directed problem solver

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE

BrightKey, Inc. 06/19-02/20 Annapolis Junction, MD

Customer Service Professional

Provided customer service for multiple clients (The Appraisal Foundation, NAFSA, CSI, Meals On Wheels America, The Association of Fundraising Professionals)

Input orders via IMIS & Personify for products for multiple clients

Processed payments from customers via email, phone and online Assisting customers with orders, memberships, subscriptions & general questions

Answering phone calls, processing mail & data entry

Texas Towing Wrecker Service, Inc. 09/16-05/19 Fort Worth, TX

Dispatcher

Direct inbound & outbound telephone calls to appropriate departments

Prioritize calls according to urgency and importance

Monitor the route and status of drivers to coordinate their schedule

Followed-up with customers on services rendered, collected & posted payments

Prepared and processed orders for necessary supplies

Input calls and processed invoices via Omadi

Managed a high paced office by multi-tasking & self-motivation

Received, prioritized & processed customer towing orders via phone, fax & email

Receive and handled payments from impound customers in person

Health Stream Research, Inc. 07/10-06/11 North Laurel, MD

Interviewer

Used Auto-mated dialer

Worked directly with all types of customers

Interviewed customers for Hospitals

Process client files and schedule appointments

Handles various bookkeeping duties

Maintain run office in managers/owners absence

State Wide Recovery, Inc. 08/99-2/08 Jessup, MD

Office Manager

Handled all dealings with clients (Ford Motor Co., GMAC, and Household Finance)

Worked directly with all types of customers

Managed multi-lined phones

Process client files and schedule appointments

Handles various bookkeeping duties

Maintain run office in managers/owners absence

Managed office documentation

Greeted and directed visitors customers to their destination and provided general information

Answered multi-line telephone, routed calls, and took accurate messages

Performed faxing, photocopying and filing duties

Good customer-relations background

Good organizational skills

Assisted supervisor with special projects

EDUCATION

June 1994 Arundel Senior High School Graduated Diploma Gambrills, MD

REFERENCES

Available Upon Request

Contact this candidate