Du Monte Crawford

Sales Specialist (Relocated to Winter Haven)

Lake Wales, FL 33859

adse7t@r.postjobfree.com

+1-954-***-****

• High performing, self-motivated, critical-thinking individual. Can work independently and function effectively with team members from all areas within an organization. Competent and well-spoken with a confident professional presence. Fully Bilingual in English & Spanish, engaging interpersonal skills, and a proven ability to communicate effectively and persuasively with diverse personalities.

Work Experience

Sales Retention Specialist

Charter Communications (Spectrum) - Lakeland, FL

September 2019 to June 2020

Helped customers resolve issues by explaining the Cable packages and Internet Services...Helped customers upgrade their packages with Internet and Phone included... Sell cell phones as well included with phone plans

Installer/Service Technician

Defenders ADT Alarm installers - Winter Haven, FL

February 2019 to June 2019

Sales Specialist (Relocated to Winter Haven)

BAERS FURNITURE CO. INC - Dania Beach, FL

January 2018 to January 2019

Greeted and assisted customers with their choice of furniture including special orders for Natuzzi and Lexington, Thomasville Century, Henredon etc.

● Open and close cash register/check stock room inventory.

● Assist customers with purchases/run applications for credit approval.

● Tagged merchandise for upcoming sales events.

● Worked on Gers and NetSuite.

Furniture Sales Specialist

SEAR'S HOLDINGS CORP - Pembroke Pines, FL

November 2015 to December 2017

Key Accomplishment: Met or exceeded weekly sales goal of 40K ● Open and close cash register/check stock room inventory.

● Assist customers with purchases/run applications for credit approval.

● Carried merchandise to replenish showroom.

● Worked on IBM Processor and AS400 Systems and NetSuite among many other duties.

Insurance Appointment Setter

SEAR'S HOLDINGS CORP - Hollywood, FL

June 2016 to October 2016

Utilized cold / warm calling techniques.

● Call potential customers by following calling list provided by supervisor in CRM.

● Collect information from potential customers regarding Mortgage Protection or Final Expense Benefits.

● Input information into database/CRM.

Sales Associate

RANA FURNITURE - Pembroke Pines, FL

September 2014 to June 2016

Performed credit checks, credit memos, chargebacks and refunds.

● Completed special orders for cased goods when needed.

● Familiarized myself with all furniture brands and collections also interior designs.

● Sold various brands of furniture to customers for their homes.

● Delivery follow for customers to assure their furniture was delivered on time. Performed even exchanges when necessary.

Sales Associate

MACY'S - Aventura, FL

January 2012 to September 2014

Performed credit checks and worked with several financial institutions to get credit approvals for customers.

● Completed special orders for Natuzzi Leather.

● Familiarized myself with all furniture brands and collections.

● Sold furniture to customers for their residence.

● Delivery follow up for customers to assure their furniture was delivered on time.

Sales Associate

CARL'S FURNITURE - Miami, FL

January 2011 to December 2011

Performed credit checks and credit approvals for customers.

● Completed special orders for Natuzzi and All American Leather Corp.

● Familiarized myself with all furniture brands such as Martha Stewart and Century Collections and help customers with interior designing for their new homes.

Sales Associate/Trainer

EL DORADO FURNITURE - Miami, FL

June 2001 to December 2010

Performed credit checks and credit approvals for customers.

● Instructor/trainer for newly hired sales associates.

● Trained newly hired sales associates on the benefits and features on case goods and import/export sales, furniture brands and vendors and how the materials are made as well as sales techniques.

Education

High school or equivalent

Skills

• As400 (2 years)

• Crm. (Less than 1 year)

• Customer relationship management (Less than 1 year)

• Netsuite. (3 years)

• Payroll (Less than 1 year)

• Point of sale (Less than 1 year)

• Pos (Less than 1 year)

• Pos systems (Less than 1 year)

• Shipping (Less than 1 year)

• Shipping and receiving (Less than 1 year)

• Basic Math

• Warehouse Experience

• Customer Service

• Sales

• Spanish

• Purchasing

• English

• Furniture Sales

• Interior Design

• Upselling

• Negotiation

Languages

English and Spanish - Fluent

Certifications and Licenses

Certified alarm & cable installer BASA FASA Certified

Present

Installed Residential Alarms and Cable installer BASA FASA certified

Charter Communications Retention Specialist

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