Computer Operator Data Technician
Resume:
Douglas Washington
Snellville, Ga. 30078
770-***-**** Cell
SUMMARY
Working experience in a Network Operations Center (NOC) or Enterprise Operations Center (EOC)
Entering data into ticketing systems(Service Now)
Patching Servers and workstations
Especially experience with UNIX/Linux command lines and networking protocols.
Configured and supported WAN/LAN infrastructure including servers, routers, switches, hubs, and workstations.
Active Directory, Group Policy, DNS, DHCP, VPN
Desktop Support internet connectivity, software, hardware installation.
LPARs- Logical partitions (LPARs) is the division of a computer's processors, memory and storage into multiple sets of resources so each set of resources can be operated independently with its own operating system instance and applications
Sr. Computer Operations Production Control Analyst with extensive experience supporting technical operations. Supervised 5 – 8 people.
Advanced level skills in JES2/3, JCL, MVS, CA7, CA11, CA-ESP, Opcon, JSO and Omegamon.
Extensive experience monitoring errors and service levels to ensure IPI’s.
Working experience in batch scheduling technologies
Network Administration and Technical Support experience including implementations, migrations, and administration of systems.
Completed several PC Renewals, migrations to new mail clients and updates and new implementations of OS, Networks and Servers.
TECHNICAL EXPERTISE
AppDynamics
JES2
JES3
JCL
OS/MVS
NCCF
TSO/ISPF
CA7/CA11
MVS/ESA
HP SiteScope
HP Openview
NetSpy
VTAM
Opcon
JSO Scheduling
CA-ESP Scheduling
Omegamon
ACF2
TMON
RMF
Symantec Endpoint
UCC7
ACP/S2K
Amdahl
OS/390
Windows 10
Site Scope
UNIX/Knowledge
RS/6000
ES9000
IBM 3090
Solar Winds
TCAM
CICS/IMS Knowledge
AS/400
Service Now
SDSF
Network Monitoring
MicrosoftSuites
SolarWinds
PROFESSIONAL EXPERIENCE
Amtrak
Network Analyst (NOC) – MVS/OPS Tech
April 2016 – DEC 2021
Monitor all sites and systems in nontraditional business hours for outages and service disruptions.
Working experience in a Network Operations Center (NOC) or Enterprise Operations Center (EOC)
Scheduling Batch using OPCON, ESP for the daily batch processing.
Take action with ABENDS and resolve JCL error.
Work with vendors and service providers where necessary to resolve any outstanding issues.
Monitor datacenter and site hardware and coordinate replacement with vendor if necessary.
Effectively communicate outages to appropriate parties and continue updates hourly.
Follow vendor escalation guide to expedite vendor outage.
Monitor, Troubleshoot, and Triage network issues utilizing Symantec Endpoint Protection Manager, PIDS, SolarWinds, SiteScope, and AppDynamics.
Develop, implement, and maintain operational service management practices associated with the 24x7 function that align with business requirements and comply with corporate and product specific policies and standards
Ensure delivery of 24x7 Operations services within the service level objectives while maintaining high uptime of all systems and services.
United Parcel Services, Alpharetta, GA
Mar 2015 – April 2016
Production Control Analyst – MVS/OPS Tech
Perform technical research and hardware evaluations related to product reliability.
Good database and data analysis skills as well as good logic skills.
Excellent technical, planning, organizational, decision making, and problem-solving skills.
I am a self-motivated person that’s able to work on multiple projects simultaneously.
Experience in computer network connectivity.
Infinite interaction with other UPS groups and vendors.
Excellent written, verbal and organizational skills in conjunction with strong customer service and support.
Batch Scheduling Analyst (using ESP, CA-7 & New Dimension) for the daily monitoring of the distributed and Mainframe batch cycles.
Take action with job ABENDS and resolve JCL issues.
Used CICS to monitor the tasks and cancel the task that are hung so that the batch processing will continue processing to completion
Plan and implement daily scheduling changes using current automation products.
Knowledge and understanding of the job flow of the Mainframe and distributed platforms.
Developed departmental processes and procedures for recovery and provided departmental education.
Provided first-line application support to troubleshoot and debug issues.
Provided second level technical support for new and existing applications.
Supported multiple concurrent QA tests by developing, installing and executing a manual schedule using the change control software, then automating that schedule into production
Provided first-line application support to troubleshoot and debug issues
Developed departmental processes and procedures for recovery, as well as provide departmental education
Sustained technical support and guidance to employees during problem diagnosis and recovery
City of Atlanta, Atlanta, GA
May 2013 – Mar 2015
Sr. Data Technician Specialist (Contract)
IBM Mainframe System OS/390. Monitored batch jobs via phone and on-site interface. Coordinating production and scheduling jobs though CA7/CA11, ABENDS, JCL changes.
Used CICS to monitor the tasks and cancel the task that are hung so that the batch processing will continue processing to completion
Controlled and monitored batch, on-line production, and NDM and FTP transmission using CA7/11, and Info/Man, in a TSO/ISPF, MVS/ESA mainframe environment.
Manage change requests and related items including logging trouble reports in Remedy
Rerun and restarted ABEND jobs per documentation or programmer requests
Utilized Incident Reporting software to maintain a record of trouble calls.
Printing AP and payroll checks using Kodak Digimaster EX125Digital Production System printer, along with “ftp” files to local financial institutions.
Maintained business relationships, evaluated existing systems and network infrastructure and Consulted on maintaining/implementing new technology solutions.
Bank of America, Tucker, GA
Jan 2013 – May 2013
Data Center Analyst
The Data Center Operator is responsible and accountable for executing defined data center functions and procedures. This includes executing those duties in accordance with bank and customer specified guidelines..
Primary responsibilities include Monitoring application, event consoles and physical systems within the data center.
Responsible for following established procedures for batch job execution. Creation and delivery of customer outputs (i.e. transmissions) in an accurate and timely manner.
Management and tracking of media in accordance with customer and bank guidelines. Tape backup routines and controls.
Executing and sign-off of daily tasks as defined in daily processing schedules. Understanding and executing to customer mandated guidelines related to Computer Operations and IT Security. Physical and environmental monitoring with the Data Center according to established protocol.
Especially experience with UNIX/Linux command lines and networking protocols
Intec Telecom Systems (CSG), Atlanta, GA
Jan 2008 – Dec 2012
Lead Senior Operations Support Analyst/Network Support
Initiates and monitors production processes in a Unisys, AS/400, Windows, and Unix environments. Gathers critical information for system events/alerts and incident reports in order to ensure prompt investigation.
Used CICS to monitor the tasks and cancel the task that are hung so that the batch processing will continue processing to completion
Prepares media for iSeries backups through BRMS. Monitor all jobs using Opcon job scheduling package.
Used Opcon as a scheduling package to run batch jobs and contacted the on-call to restart all failed jobs.
Used JSO scheduling package as well.
Ensure that a timely response and proper escalation of problem tickets are followed. Help resolve various issues regarding AS/400 i5Series/operations and Windows severs.
Responsible for escalating tickets to the appropriate IT Teams based on defined procedures. Monitoring of daily server and database backups using Symantec Backup Exec 11d for Windows Servers.
Monitoring system nodes using SolarWinds/Orion Network Management Software. Assist in maintaining and monitoring Quantum i2000 tape library.
Use of EMC NetWorker Management Console to help with maintenance and monitoring of tape library.
Perform minor preventive maintenance on peripheral equipment such as tape drives and printers.
Provides leadership and staff preparedness for growth and employee development.
Provides performance assessment to Manager. Participates in meetings to maintain an understanding of the current and future direction of the Data Center.
Contributes to the attainment of key goals relative to the Data Center.
Responds to complaints, suggestions for improvement, requests for changes and related items. Logs trouble reports in the Remedy tracking system.
Manage change requests and related items including logging trouble reports in Remedy.
City of Atlanta, Atlanta, GA
Aug 2007 – Dec 2007
Sr. Computer Operations Analyst
IBM Mainframe System OS/390. Monitored batch jobs via phone and on-site interface. Coordinating production and scheduling jobs though CA7/CA11, ABENDS, JCL changes.
Used CICS to monitor the tasks and cancel the task that are hung so that the batch processing will continue processing to completion
Controlled and monitored batch, on-line production, and NDM transmission using CA7/11, and Info/Man, in a TSO/ISPF, MVS/ESA mainframe environment.
Rerun and restarted ABEND jobs per documentation or programmer requests
Utilized Incident Reporting software to maintain a record of trouble calls.
Printing AP and payroll checks using Xerox DP180 printer, along with “ftp” files to local financial institutions.
Maintained business relationships, evaluated existing systems and network infrastructure and Consulted on maintaining/implementing new technology solutions.
Lynk Systems, Atlanta, GA
Dec 2004 – Aug 2007
Computer Operator III
Operate and monitor (4) Stratus mainframe systems utilizing JSO scheduling package.
Provided technical support for IBM’s 3494 Tape Library and IBM’s 3995 Optical Library.
Work in a TSO/ISPF, MVS/ESA, and JES2 mainframe environment
Used CICS to monitor the tasks and cancel the task that are hung so that the batch processing will continue processing to completion
Controlled / monitored batch, on-line production, FTP, and NDM Transmissions
Troubleshoot system and network for outages and processed trouble tickets along with monitoring nightly batch runs and backups.
Gourmet Foods, Atlanta, GA
Jul 2004 – Dec 2004
Sr. Systems Specialist
Organized print, tape and media library operations with warehouse managers.
Supervised quality control and system administration using IBM 3090 and AS/400.
Help Desk Support with WAN/LAN support group, Maintained network connectivity with WAN/LAN and processed trouble tickets.
Monitored batch jobs and connectivity and performed system Initial Program Loads (IPL’s).
Home Depot, Atlanta, GA
Jan 2004 – Jul 2004
Contract Computer Operator
Provided support on AS/400 and MVS operations.
Processed user requested print jobs, troubleshoots system responses, and submitted daily, weekly and monthly backups.
Maintained network connectivity with LAN, WAN and processed trouble tickets.
Controlled the production of batch jobs daily and performed system Initial Program Loads (IPL’s).
Blue Circle North America, Marietta, GA
Dec 1995 – Dec 2003
Lead Computer Operations Support Analyst
Responsibilities include management of (8) Computer Operators and monitoring the status of an IBM Mainframe Computer, network system and the peripheral equipment.
Utilizing our Incident Reporting Software to maintain a record of any trouble calls the require dispatch.
Act as single point of contact and responsible for responding to users request for first level technical supports on hardware.
First level support for analog circuits, frame relay circuits and some associated software.
Submit and monitor batch-processing jobs on Amdahl mainframe system.
Used CICS to monitor the tasks and cancel the task that are hung so that the batch processing will continue processing to completion
Run backups and monitor tape management system. Load and print Payroll Checks, accounts Payable Checks, Statements, Invoices and Everyday daily print jobs.
Monitor and troubleshoot all systems on the LAN/ WAN by use of HP Openview System.
Knowledge of job control language, experience in handling tracking and resolving a high volume of call.
Contact this candidate