Sales Associate Customer Service

MICHELLE MARRERO

Boston, MA ***** 857-***-**** ******************@*****.***

Summary

A hardworking and inquisitive team player. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability to tackle any task/project at hand. A proactive and punctual with team-oriented mentality.

Skills

MS Office proficient

Excellent communication skills

Strong sense of banking ethics

Risk management evaluation

background

Exceptional customer service

Experience

Senior Customer Service Teller Jan 2020 to Current Citizens Bank Boston, MA

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Examined checks for identification and endorsement. Balanced daily cash deposits and vault inventory with zero error rate. Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts. Verified amounts and integrity of every check or funds transfer. Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.

Managed customer referrals to help financial services team members capitalize on sales changes.

Developed trusting relationships with customers by making personal connections. Sales Associate Nov 2018 to Dec 2019

Madrag Boston, MA

Organize and Stock items

Sold various products by explaining unique features and educating customers on proper application or usage.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Provide Customer Services (Returns and other customer concerns) Handle Cash (Count Cash for Safe, Deposits and Close Trays) Engaged customers in friendly, professional dialogue to determine needs. Trained new team members in cash register operation, stock procedures and customer services.

Sales Associate Nov 2017 to Dec 2017

Marshalls Boston, MA

Collected payments and provided accurate change.

Tracked company inventories, moved excess stock and arranged products to improve sales.

Helped customers find specific products, answered questions and offered product advice.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Intern Jul 2017 to Aug 2017

Museum of Science, Exhibit Boston, MA

Organize, Clean & Maintain Exhibits

Collaborate with Museum Technicians to fix issues

Participated in company and department meetings.

Worked well in team environment as well as independent Teacher's Assistant May 2017 to Aug 2017

Rafael Hernandez School Boston, MA

Educated Children 2-5 grades

Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling. Education and Training

High School Diploma Jun 2017

Fenway High School Boston, MA

Languages

Spanish:

Native/ Bilingual

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