Service Representative Customer

DAPHNE CORSON

PROFESSIONAL SUMMARY Well-organized in Home Health aid handles demands of clients with advanced physical and mental conditions. Maintain efficient schedules based on clients' medical and physical needs. Smoothly handle housekeeping, nutritional, and recordkeeping requirements. Focused and analytical Banking Manager able to coordinate accurate financial analysis, reporting, and forecasting. Centered on supporting business needs with strong internal controls and sound accounting strategies.

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. SKILLS Critical Thinking Recordkeeping

Time management Task prioritization

Coordination Financial reporting

Risk management Written communication

EXPERIENCE August 2020 - April 2021

Home Health Aide

Veterans Affairs - Private Nashville, TN

Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs.

Improved client nutrition by carefully monitoring and preparing specialized diets.

Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs.

Assisted clients with taking medication on time by arranging schedules and reminders.

Protected clients during transfers between seating, beds, and wheelchairs.

Minimized safety hazards by arranging living spaces with patients' needs in mind.

Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.

DC

120 Walnut St. Apt. 2, Clarksville, TN 37042,

931-***-****, **************@*****.***

January 2019 - April 2020

Bank Manager

USAA Hopkinsville, KY

Assisted management with setting both realistic and ambitious financial goals, driving company growth and development with a forward-thinking mindset.

Optimized investment portfolios and future plans based on knowledgeable assessments of available strategies. September 2016 - December 2018

Customer Service Representative

Teletech Hopkinsville, KY

Followed up with customers to offer additional support and check resolution satisfaction.

Managed customer calls efficiently in a fast-paced call center environment.

Delivered fast and friendly service regarding questions and service complaints.

Assisted customers in resolving product problems regarding usage or repair.

Compiled customer feedback to recommend improvements to management.

September 2016 - January 2017

Lead Host

Bavarian Bierhaus Nashville, TN

Resolved customer concerns and handled requests with utmost professionalism.

Monitored dining rooms for seating availability, service, and occupancy limitations.

Moved and arranged tables, chairs, and settings for groups with special needs or large numbers.

Managed guests' expectations concerning wait times for seating. Served take-out customers and managed curbside delivery service. Achieved consistent praise for managing efficient, professional dining room.

December 2007 - February 2009

Bartender

Country Heaven Baumholder, Rhineland- Palatine, Germany Enhanced bar reputation by developing signature cocktails and seasonal specials.

Secured liquor properly before, during, and at end of shift. Maintained bar appearance through continuous cleaning, organizing, and supply replenishment.

Determined staffing needs for each shift and scheduled employees for coverage.

Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business.

Checked ID prior to serving alcohol in compliance with state and federal laws.

Operated POS systems and managed bar tabs.

Trained and supervised bar staff to deliver exceptional service to customers.

Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies.

EDUCATION August 2017

GED

Greenwood Alternative School, Clarksville, TN

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