Ceara Johnson

Jeffersonville, IN *****

adse3q@r.postjobfree.com

+1-812-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator/ Pharmacy Technician in Training United Health Care-BriovaRX Specialty Pharmacy - Jeffersonville, IN July 2016 to Present

I refill high cost life saving medications that are then sent to the patients home. I speak with providers offices in regards to Prior Authorizations and /or prescription clarification. I talk with insurance companies to verify benefits for our patients.

I was interim Team Lead for 3 months until I was hired onto a new higher client within the company called Repeat Caller Tier 2.

I also have my Pharmacy Technician In Training license from the State. HP Rescue Night Supervisor

Pegatron Technology Service, Inc - Jeffersonville, IN March 2015 to June 2016

Responsibilities

Answer the Help Desk phones in a courteous and friendly manner, Enter the calls in the Help Desk database, including system configuration. Make sure that the calls are picked up as quickly as possible. Provide excellent technical support for hardware. Interact with people on all levels. Escalate problems and requests as necessary to ensure resolution maintain an excellent level of proficiency in software and applications. Participate in team projects that enhance the quality and efficiency of the Help Desk Department. Routinely check voicemail and follow-up with customers. Attend mandatory training sessions.

Accomplishments

After working here for a little over 1 year, I was promoted to the HP Repair Facility night supervisor and given a $1.00 raise.

Skills Used

Configuring Motherboard and Server Setups. Familiar with Data Recovery & System Backup's. Ability to perform Customer Duplication if required. Doing remote sessions on customers computers to resolve any software issues.

Focus Coach

Amazon - Jeffersonville, IN

October 2013 to December 2014

Responsibilities my job required me to help workers get their tact time up by showing them techniques to allow them to work faster while still remaining within the safety rules and guidelines within the company. Accomplishments

i started out as a receiver but after my boss noticed how well of a worker i was he recommend to HR for the focus coach job which gave me a $1.00 raise.

Skills Used fast thinking, helpful tips and welcoming attitude and confidence. Caregiver

ResCare - Jeffersonville, IN

September 2012 to October 2013

Responsibilities

My duties were to give mentally ill clients baths and clean their homes, cook for them and administer their daily medicine which had to logged into a medical book that was audited after every shift. I additionally had to take them to any medical appointments/personal they had and/or take them to the grocery store to do monthly shopping while keeping track of their spending by keeping receipts and managing their money daily.Accomplishments not too many accomplishments possible other than overtime. Skills Used math, kindness, CPR, and patience

Insurance Agent

Connextions/Optum - Jeffersonville, IN

August 2011 to September 2012

Responsibilities

My job details were to answer incoming calls in a timely manner to resolve issues with customers health insurance, for example; Copays, deductibles, monthly premiums or simply just basic information, as in understanding their medical in network and out of network health coverage. Accomplishments won a $300.00 bonus for having good manners and a lot of compliments from clients. Skills Used computer skills, using two screens at one time. Multi-tasking everyday. Education

High school diploma in Computer Science

Jeffersonville High School - Jeffersonville, IN

August 2007 to June 2011

Skills

• Microsoft Office (3 years)

• Typing Skills (5 years)

• Computer Hardware (1 year)

• Windows 7 (4 years)

• Windows 8 (2 years)

• Windows 10 (3 years)

• Keyboard Shortcuts (2 years)

• Receptionist (3 years)

• Scheduling

• Organizational Skills

• Billing

• Microsoft Word (4 years)

• Desktop Support (5 years)

• Help Desk (5 years)

• Insurance Verification

• Network Support

• Pharmacy Technician in Training Experience (4 years)

• Software Troubleshooting (5 years)

• Residential Cleaning

• Active Directory

• Computer graphics

• Software testing

• CRM software

• Technical Support (5 years)

• Remote Access Software

• Java

• LAN

• DNS

• C/C++

• Office experience

• Operating Systems

• Medical office experience

• HIPAA

• Citrix

• Linux

• Microsoft Windows Server

• DHCP

• Benefits administration

• Customer service

Certifications and Licenses

Pharmacy Technician in Training

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