Front Desk Customer Service

Nesha Bynum

**** ***** $ Truman Dr, Jackson, Misslssipp, 39213, US + (601) $21-8201 + ***********@*****.***

PROFESSIONAL SUMMARY

Multiasking, commuaeaton, and iverpersonal kills ae all excellent

y adaptable to fast-paced, high-pressure situations,

onive and upbeat personally with excelent eelaionship-bullding skills

(Quick to pick up ew skills and eager to join a customer service-oriented eam,

SKILLS

Problen-so «Scheduling

+ De ables + Bookkeeping

+ Office management + Meeting scheduling

+ Skil in Software al percepiveness

EDUCATION

Studies - Some college (No degeee)

Community College - Rankin Campus - Pearl, MS

Sparks Technical College - Eufaula AL

GED - 1994

Sparks Technical College - Eufaula, AL

WORK HISTORY

Front Desk Receptionist - April, 2015 wo August, 2018

Super & by Wyndham Jacksow/North - Jackson, MS

sccounts and ran daly reports to double-check tals

otie supplies by checking inventory every (Timefeame} and placing orders when supplies were running low

ustomers upon thelr arival, offered atistace, and answered questions to build rapport and retention,

+ Ceeated we hele or [Number] eam member, making sure tha all shifts were covered

+ Haned my cust sil na proessional sting by atracting with cats ona regular bass,

gaged in pleasant conversations while managing the check-in proce

4 problems piney and courtcously, showing empathy forthe guest situation

ages and mal and dsb nplayees athe font desk,

plants and then re "

ner aecounts with addtional rom charges, such a minibar usage and room service charges

Inorg al lepartmients, with the best-qualified ent responding to the calle’ ned

«From the m at, Lam exponsb viding a wart welcome and Nigh-quality service

+ Improved customer tention by sing qulck response and dynam service skills to build relationships with patrons.

+ Used [Software] to process reservations, check-ins, and check-out

+ Immediately 8 about guest room sues, such as [Type] and (Type, a order to expedite

ing Associate - August, 1995 to April, 1998

Eufaula Staffing Agency - Eufaula, AL

Served ana sata raging andl assisting [Jb Ties in Wentying and resolving conglcs,

+ Completed human resource operational requirements by scheduling and assigalng employee

+ Aslted senior management in making Key decisions,

+ Record tracing.

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