Data Entry Customer Service
Resume:
Lori Browning
*** ********** ****** - **** ******, NJ 07017
***********@*****.***
To obtain a position that will allow me to utilize all of my skills and also offer personal and professional growth.
WORK EXPERIENCE
Safety Specialist
NJMVC - Trenton, NJ - October 2013 to Present
Skills Used
Inspect vehicles for mechanical issues and bring them to maintenance mechanics attention, Problem solving,
Mechanical know how, Customer service Oriented
Schedule appointments for companies to have their school vehicles inspected Complete paperwork to issue inspection stickers
Lead the team when immediate Supervisor is away
Enter vehicle rejections into computer to put vehicle out of service due to unsafe conditions of vehicle
Review vendors paperwork to ensure that all vehicle maintenance is correct and up to date
Night biller
Crystal motors - Carlstadt, NJ - July 2013 to October 2013
Responsibilities
Created bill of lading for shipments that we transported for our customers
Answered incoming calls, assisted customers with questions or concerns about their shipments Billed customers for shipments that we transported Helped dispatcher with routing for drivers occasionally Corresponded with home office via phone and e-mail
Skills Used
Strong data entry, great customers service and a team player
Essex County Senior Services
County of Essex - Verona, NJ - April 2006 to April 2012
Special Transportation/ Call Center) Clerk Telephone Operator/Scheduler General Customer Service, fax, file, copy client information, data entry Answer all incoming calls upwards of 500 calls daily, set up transportation for senior and disabled clients Register all new clients approved to use the services we provide information about the transportation services we offer Send out information packets to our clients about our new programs Dispatch drivers to drop off and also pick up clients from appointments Download information off of videos on each vehicle Certified Professional Dispatcher
EDUCATION
Sociology
William Paterson University - Wayne, NJ January 2003 to January 2004
Diploma
Clifford - East Orange, NJ September 1996 to June 2000
Skills- Exceptional Customer Service, Data entry, Team player, Problem solving
Addition Qualifications
Qualifications: Microsoft Word, Microsoft Excel, PowerPoint, Access, Outlook, Case Management, Trapeze, Live chat
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