Customer Service Operations Manager

Hee Won Lee

Los Angeles, CA ***** • 818-***-**** • ******.****.***@*****.***

Skills

Microsoft Office

Microsoft Excel

Salesforce Database Management

Planning

Leadership and teamwork

Customer Service

Work History

Operations Manager, 07/2021 to Current

Amazon – Moreno Valley, CA

Lead a team of 60-100 associates by planning, analyzing data, and managing in order to meet the highest customer satisfaction.

Collaborate with all support teams including Safety, Learnings, Human Resources, Information Technology, Engineering to develop plans to meet business objectives. Increasing Problem Solve rate in 6 months by maximizing efficiency, increasing productivity, and changing the layout.

General Manager, 07/2019 to 04/2021

Sakana Sushi & Grill – Flintridge, CA

Achieve and exceed the daily sales goal of $8,000 with an additional 62% in sales while ensuring high performance and customer satisfaction Maximize table turnover and restaurant efficiencies by prioritizing tasks in an orderly manner Implemented operational strategies and effectively built customer and employee loyalty. Instructor, 01/2017 to 10/2017

Tae Kwon Do, Kyung Hee Tae Kwon Do – Los Angeles, CA Instructed two classes on a variety of Tae Kwon Do forms and self-defense Promoted respect and discipline through individual challenges and group activities Service Coordination Unit Supervisor, 06/2014 to 09/2014 U.S. Study Abroad Agency – Seoul, South Korea

Assisted Service Manager by providing management status reports on a daily, weekly, and monthly basis

Provided general customer-driven service including intake, education, and referral of clients Organized documentation of interactions and interventions with clients Education

Bachelor of Science: Management, 2020

California State University - Northridge, CA

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