Data Entry Customer Service
Resume:
Maria C. Buck
Apt. ****
Leander, Tx 78641
● *********@*****.***
Skills
Skills attained is the ability to exercise a high degree of good judgment and independence while evaluating emergency and non-emergency situations and the ability to make split-second decisions. The ability to multitask, gather and disseminate information clearly, accurately and rapidly in urgent situations . The ability to calm irate and hysterical persons. The ability to operate a wide variety of computers, radios, and recording equipment provided by the department.
Provide excellent customer service, while exercising empathy, compassion, and efficiency for customers. Experience
August 2019-June 2022
Progressive Insurance, Austin, Tx.
CRM Services
● Customer Service Management - taking inbound calls, assisting customers with auto policies and directing customers to appropriate departments for further assistance.
October 2014 - July 2019
Leander Police, 705 Leander Dr. Leander, Tx - Telecommunications
● Monitoring and recording the location of on-duty law enforcement personnel
● Taking both 911 and non-emergency calls for service
● Performing driver's license and wanted persons queries
● Assigning case numbers and recording case notes
● Using computers and computer-aided dispatch
● Monitoring of police radio traffic
● Dispatching officers to calls for service
● Providing assistance to officers by contacting other services as needed April 1990 - January 2000
Claremore Police, 200 W. First Claremore, Oklahoma - Telecommunications
● Monitoring and recording the location of on-duty law enforcement personnel
● Taking both 911 and non-emergency calls for service
● Performing driver's license and wanted persons queries through both state and department computers
● Assigning case numbers and recording case notes
● Using computers and computer-aided dispatch
● Monitoring of police radio traffic
● Dispatching officers to calls for service
● Providing assistance to offices by contacting other services as needed
● Assisted in Public Relations, fingerprinting children at the schools, giving talks at local businesses and health facilities on the importance of 911.
● Assisted the Police Department Drug Task Force and the Oklahoma Bureau of Narcotics in undercover drug deals and takedowns, wiring up informants, monitoring drug deals, handling of marked currency for drug deals, transport of delicate material and monitoring devices from one location to another,
● Assisted in female strip searches, female transports, and interrogation or interview of females
● Implemented and oversaw a new computer program I made which recorded all compensation time for both records and dispatch
● Assisted in the implementation of the new computer aided system for the police department, converting from a paper logging system to a computer-aided logging system.
● Miscellaneous skills; transcribe murder cases for police department's criminal investigation department. June 1988 - July 1990
Pryor Police, 214 S. Mill Pryor, Oklahoma - Telecommunications-Records
● Monitoring and recording the location of on-duty law enforcement personnel
● Taking both 911 and non-emergency calls for service
● Performing driver's license and wanted persons queries
● Assigning case numbers and recording case notes
● Utilization of both state and federal computers and computer-aided dispatch
● Monitoring of police radio traffic
● Dispatching offices to calls for service
● Providing assistance to officer by contacting other services as needed
● Jailer, monitoring and checking on inmates
● Keeping of all case reports and making all arrest files which came through our police department.
● Data entry of all offenses, citations, and pawn tickets.
● Other skills; transcribe for court cases.
Education
September 1988-1992
Rogers State College - College Basics - Accounting November 2007 - October 2009
Phoenix University, Phoenix, Arizona- Associates Arts in Psychology October 2009 - May 2012
Phoenix University, Phoenix, Arizona- Bachelor of Science in Psychology Past Awards, Certifications, and Recognitions
Oklahoma Licensed Telecommunications Operator (OLETS) 1990-2000 Certifications in the following :
Stress Management
Power Phone 911
Hostage Negotiation
Crisis Call-taking
High Risk Call taking; Tulsa Police Department, 1992 Basic Dispatching Certification; Tulsa Police Department; 1993 Hazmat and Biohazards; Claremore Fire Department; 1994 First Responders Certification; Claremore Fire Department; 1995 Member of National Academy of Emergency Medical Dispatch; 1992-2000 Member of National Academy of Emergency Dispatch; 1992-2000 Member of APCO 1990-2000
Member of APCO 2015 to present
TCOLE certified February 2015
FEMA IS-100.B
FEMA IS-200.B
FEMA IS-400.B
FEMA IS-800.B
Victim Services Certification; Cedar Park Police Department.; 2013 Undercover Drug Task Force D.E.A. and O.B.N
Interrogation and Evaluation practice; 1995 -1998
Studies in Journalism/Communication at University of Berkley; April 2018 Recognitions
Letter of Commendation from Sgt. Mcqueen; Claremore Police for Spanish interpretation on a traffic stop he was conducting. I was awakened and called in off duty in the early morning to assist in the traffic stop,, commended for my great attitude and dedication to law enforcement ; February 1997 Letter of Recognition from Lt. Mitchell based on a citizen praising my compassion, care, and my assistance on their call. October 16, 2015
Letter of Recognition from Sgt. Lauden for great job performance; October 21, 2015 Letter of Recognition from a Cedar Park Police Communications Supervisor; April 2016 Awarded the Chief’s Coin for Dedication and Commitment to Law Enforcement; May 2016 Letter of Recognition by Cpl. J Fuller, Leander Pd for going above and beyond in my duties by assisting in the positive ID of a theft suspect and linking the suspect to other thefts made in the area; May 2017 Letter of Recognition from Sgt. Ryan Doyle, for hard work and efforts in a Regional Task Force for traffic reinforcement, April 2018
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