Customer Service Student Assistant
Resume:
April Lewis
Chico, CA 95928 ***************@*****.***
Looking to partner with an established corporation to enable personal growth and stability as I transition from the retail world, committing my skills to the continued success of your establishment. Professional History
12/2021 – Present Service Desk Associate
Home Depot, Chico, CA
- Greet customers via phone or in person; identify needs and direct as necessary
- Utilize customer service inquiry techniques to gain knowledge of customer needs
- Educate customers on loyalty programs and how to accrue maximum rewards
- Inform and assist customers on installation and utilization of the Home Depot app
- Process sales, returns or orders based on customer needs
- Process orders based on various methods (conduct, deliveries, or installations)
- Set appointments as needed for will-call, installation, and deliveries
- Deescalate customers, when necessary, to assist with a positive resolution
- Recognized as “Employee of the month” twice
07/2020 – Present Preschool Teacher
Lauras Preschool, Chico, CA
- Greet, access & receive children from parents or guardians
- Daily interactions varied based on curriculum and needs of children
- One on one interaction with special needs individuals
- Verify authorization of individual for pickup and pass on daily information 03/2020 – 10/2020 Census Update Leave / Census Enumerator U. S. Census, Chico, CA
- Prepare rural area mailing documents requiring special handling
- Remote electronic access of daily route for deliveries
- Personal delivery of rural access packets (no delivery to post office boxes)
- Return to interview residents from the same rural areas if required
- Maintain all confidentiality requirements
- Adhere to Federal requirements in all phases
04/2018 – 07/2019 Service Desk
Kmart, Chico, CA
- Assisted customers on sales floor and by phone
- Trained new cashiers in effectively processing customer transactions
- Supervised approximately twenty employees, scheduling breaks and lunches
- Successfully managed all client interactions, including sales & returns
- Accepted utility bill and credit card payments
- Helped customers complete credit card and lease applications
- Executed wire transfers of funds
08/2017 – 04/2019 Student Assistant in Disabled Student Computer Lab Butte Community College, Oroville, CA
- Trained staff members in activities such as using computer applications
- Provided answers and information as requested by students and employees
- Utilized specialty equipment to digitize learning textbooks into audio for disabled students
- Monitored and directed the work of disabled students as needed
- Utilized approved verification methods regarding individualized mobility access 03/2015 - 07/2017 Pro Desk Cashier
Home Depot, Chico, CA
- Provided pro desk customers with all necessary services from greeting to sales and returns
- Offered carry-out service at the completion of transactions to customers
- Processed payments in all methods following the corporate directives
- Maintained a clean and orderly checkout area
- Recognized as “Employee of the month” twice
Education & Other Butte Community College, AA Social & Behavioral Science 2010 Fully vaccinated with current booster - Vaccine records are available References available upon request
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