FELICIA EDEH

**** ******** *****, ******** **** *3229 614-***-**** adsdvx@r.postjobfree.com LinkedIn URL

Professional Summary

Strategic planner and operational leader with strong background in improving the performance, productivity, efficiency and profitability of organizational operations. Building resourceful team player and fast learner seeking to leverage background into an administrator role with a progressive organizations. Detail-oriented leadership with great communication skills and proficiencies in computer related field with a track record of executing software supervisions and training programs to exceed operational goals. Extremely motivated and organized with first-hand experience in Data entry professions.

Summary of Qualifications

Data entry specialist known for quick typing skills, razor-sharp eye for detail and an infatuation with keeping customers and employers happy. Require minimal supervision and continually seek ways to improve processes, accuracy, service levels and efficiency.

Skills include:

Product Management, Product Strategy, Coaching Practices

Data Entry and Order Processing, Word Processing (80 WPM)

Spreadsheet and Database Programs

Invoicing and Inventory Systems, Management Reporting System

Proficiency in Computer Graphic Design and Printing

Industrial Chemistry/Laboratory Technician

Administrative Support & Human Relationship

Purchasing, Shipping and Receiving Operations

Account Records Management, Business Process Modelling

Document Storage and Cloud-Based Systems

Instructor, Team Player, Articulate, Effective Communication

Business Analysis, Business Strategy, Competitive Analysis

Work Experience

2/2020 to 01/2022 - Front Desk Manager/Data Entry Clerk, Columbus Grand Hotel (Columbus-Ohio USA,)

Hired by Hotel & Events Management to ensure timely and accurate entry of customer’s booking and stock inventories into company systems. Input A/R adjustments into billing program after verifying required approvals are in place.

Key contributions:

Helped achieve a goal-surpassing 30% increase in add-on sales (6-figure growth) after implementing new CRM data fields that enhanced customer insights for sales team.

Implemented digital-filing solution that improved records management and customer follow-up processes.

Reviewed work orders and accurately input data into company database. Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays.

Resolved data-management issues that helped elevate Net Promoter Score (NPS) from 89% to 95%. Improved the timeliness and accuracy of data entry processes, reversing longstanding issues of delayed chargebacks and erroneous invoicing.

2/2021 to Present – Admin Manager/DSP (In-Home Care Aide), Pennel Health Care Giver Associate (Columbus-Ohio USA,)

Hired by Health Care Company to ensure timely and accurate entry of data inventories into company systems. Input employed staff data’s into system programming after verifying staff and all required approvals are in place. Also personal assistance health cares for in house clients.

Key contributions:

Direct recruitment and interviews, onboarding, staff training & development initiatives to maximize productivity

Trained additional administrative assistance during period of team expansion

Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow.

Improve records management by administering of daily operations to ensure policies were adhered to and understood by all staff.

3/2021 - 5/2022 –Production/Laboratory Tech./Design & Printing Shipment label Accel Inc. New Albany -Ohio Packaging Co. (USA,)

Hired by Customized Products Brandings and Packaging Company to ensure timely and accurate production and packaging to company’s ware house. Design and inputting of shipment label data’s into programed system for approvals before printing processes. Chemical Lab. Analysis

Key contributions:

Supervises all productions & packaging to ensures that all products meet company’s standard as specified on production manual

Improve records management by administering of daily operations to ensure policies were adhered to and understood by all staff.

2016 – Industrial/Chemical Lab. Tech. – Petrochemical Refinery Science Laboratory. (NNPC), Industrial Attachment (Nigeria)

7/2012 to 7/2019 - Computer IT/Business Dev. Manager, Divine Tech. Computers & Exclusive Designs & Branding Affairs Ltd. (Nig.)

Recruited by Computer IT Company that are into Product Designs, Printings and Branding of Corporate Customized branding of Gift items. Embroidery of fabrics, printing Press etc. The manufacturers and reseller of High Quality T/Shirts & Face Caps, Towels, textile materials etc.

Key contributions:

Computer IT software application and programming instructor

Created sales reports for team leadership and Manage sales cycle from prospect to closing independently

Discus progress with management and develop solutions to improve closing rate by maximizing productivity and revenue potentials

Worked closely with marketing to build and manage thoughtful high performance materials for sales and profit maximization.

Administered daily operations to ensure policies were adhered to and understood by sales staff

Implement effective company policies to ensure that all practices comply with labor and employment regulations

Increased employee retention rates by managing workplace satisfaction by creating and maintaining a positive work environment

Monitor scheduled in and out times as well as employee breaks to ensure that proper employment laws are met.

Certificate of Awards

Honored with Certificate of Merit Award “DEVELOPMENT IN NIGERIA MERIT AWARD” (DINMA) an AWARD OF RECOGNITION

Honored with Meritorious Grand Award For Productivity In Africa (GAPA) for Sustainable Dev. of Youth Empowerment/Entrepreneurship

Honored with Company’s Best Staff “Proactive Problem Solver” An AWARD OF RECOGNITION AND APPRECIATION .

Computers

Proficient with Windows Operating System; MS Office (Word, Excel, Outlook, Access, PowerPoint); Data Analysis and Internet Explorer;

Education

August, 2022 (Student)- Just enrolled - Scrum Master Professional Certification Course – Online Program in Progress (USA)

March, 2021 to present (Student) - Advanced Certificate Course in Web Development; Coding Programming & CyberCrime/

Security Professional certification- Shaw Academy in collaboration with Austin Peay University, (USA)

November, 2020 till date (Student) - Master’s (MBA) in Business Administration University of the People (UoP), USA

2018 – Master of professional Studies (Graduate Certificate) in Data Analytics (Data Entering) University of Calabar, (Nigeria)

2002 – Bachelor of Science (BSc./PGD) in Business Administration Management University of Calabar, Nigeria

1999 – Advanced Diploma Certificate in Marketing/Business Management Obafemi Awolowo University, (Nigeria)

1995 – Advanced Certificate on Micro Computing & Advanced IT Programming Spiral Computer Limited, (Nigeria)

1993 – Higher National Diploma – Applied Science in Industrial Laboratory Technology Kaduna Polytechnic, (Nigeria)

1992–Secondary School Certificate – The West African Examination Council (WAEC) Govt. Girls Sec. Sch. Barnawa (Nigeria}

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