Eligibility Worker Operations Technician

THERESE ANDERSON

*** * *** ****** #*-*, San Bernardino, CA 92410, 951-***-**** *******.**********@*****.***

Management

Clerical

Business Administration

Accounting

Supervise

Human Resources

EDUCATION

Bachelor of Arts in Business Administration June 2017

Concentration in Accounting & Finance,

California State University, San Bernardino San Bernardino, CA

PROFESSIONAL EXPERIENCE

2019-Present Eligibility Worker County of San Bernardino San Bernardino,CA

●Interview applicants for, and recipients of, one or more aid categories to assist them in the completion of the prescribed application and declaration forms upon which eligibility is determined.

●Record information for case records; interpret program regulations and other appropriate material to applicants, recipients and the surrounding communities.

●Compute the amount of grant or the amount of liability warranted and perform other related required computations.

2018-2019 Cage Operations Technician San Manuel Casino San Bernardino,CA

●Complete electronic and mechanical repairs; respond to floor calls and complete multi-function kiosk customer claims.

●Ensure internal controls are followed on the multi-functional kiosks and follow notification protocol to access posts and software.

●Control and secure the accountability of company funds and all assets associated with the multi-function kiosk, ATM machines and bank issues.

2008-2018 Youth Leader/Site Lead YMCA San Bernardino, CA

●Analyze and improve the efficiency of snack and attendance paperwork of children in the after-school program within one year of being hired at Bradley Elementary saving the program approximately $10,000 in fees.

●Implement and operate a new balance between activity clubs and educational learning for a variety of grades from kindergarten to sixth grade thus receiving a donation from an online program of $2000 per year.

●Manage the after-school program, thus increasing the attendance by 15%.

PROFESSIONAL AFFILIATION/HONORS

Phi Kappa Phi Honors Society April 2017-Present

CSUSB College of Business, Dean’s List January 2016-June 2017

Golden Key International Honor Society August 2016

San Bernardino Valley College Associates Degree May 2015

Business Management

Accounting

Liberal Arts

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