Assistant Manager Collector

Kimberly Crawford

Phone: 818-***-****)

Email: ************@*****.***

Experience

Customer Relationship Manager Universal Arquati Employed (2017-current)

Large volume data order entry. Verifies the completeness of orders. Inbound and outbound calls, billing, outlook, google docs, google sheets, timesheet processing, scheduling.

Quality Monitoring Representative Bank of America Employed (2010-2017)

Monitors and evaluates the quality of inbound and/or outbound telephone calls, Sales Force System. Research document quality issues and performance measures for project management review.

Quality Control Research/Validation Bank of America Employed (2009-2010)

Duties include research and validate all entries put into SharePoint, Microsoft excel tracker, access Database Development, outlook. Validating escalation issues.

Collector II Bank of America Employed (2008-2009)

Payment processing, daily sales force system updates. Serving as the primary business financial contact for all customers.

Assistant Manager Dress Barn Employed (2005-2008)

Duties include running the store keeping up performance goals. Floor set design, floor changes. Scheduling of employees, outlook. Open and closing procedures including banking and daily accounts, inventory. Microsoft office, excel.

Summary of Qualifications

Microsoft office, word & excel, google docs, google sheets, access Database Development, outlook. Research and validation escalation issues, special project assignments. Sales, mortgage banking, strong customer services, management. Able to adapt to changes and multi-task in a fast-paced environment. Knowledge of Sales Force System. Company policies and procedures, Product knowledge, including 10- key, excellent verbal skills.

Education

Antelope Valley High School General Educational Classes Diploma (1997-2000)

Alliance\Villanova University Master of science in Human Resource Business Management (2012-current)

Awards/Accomplishments

Certified Associate in project Management

Microsoft office

Word

Excel

Power-point

Outlook

10key

Google docs / sheets

knowledge of sales force system

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