Customer Service General Manager
Resume:
DARLA ZWIRN
SKILLS
• Aloha
• Program Optimization
• Supplier Monitoring
• Business Operations Knowledge
• Employee Discipline
• Team Leadership Expertise
Mathematical Calculation and
Reasoning
•
• Hiring and Onboarding
• Ethical Standards
CERTIFICATIONS
SERV SAFE
Versatile Assistant General Manager with 3 years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Biggest strength being people skills
WORK HISTORY
November 2018 to Current
Assistant General Manager Los Dos Potrillos Mexican Restaurant, Parker, CO
January 1999 to October 2018
Server/manager El Senor Sol Mexican Restaurant, Centennial, CO
• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
•
Managed team schedule with eye for coverage needs and individual strengths.
•
Mentored and motivated team members to achieve challenging business goals.
•
Enforced quality assurance protocols to deliver ideal customer experiences.
•
Maintained secure cash drawers promptly resolving discrepancies in daily totals
•
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
•
Evaluated department conditions and operations to determine strengths and areas for improvement.
•
Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
•
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
•
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
•
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
•
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
•
• Led team of servers to consistently meet customer service Completed daily procedure checklist and communicated changes to servers and kitchen staff.
•
Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
•
CONTACT
Parker, CO 80134
********@*****.***
March 1997 to December 1999
General Manager Village Inn Pancake House, Lakewood, CO January 1993 to February 1997
Regional Training Manager Taco Bell Restaurant, Northglenn, CO Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
•
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
•
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
•
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
•
Verified prepared food met standards for quality and quantity before serving to customers.
•
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
•
• Developed unique events and special promotions to drive sales. Helped general management develop prices based on inventory costs and portion sizes.
•
• Purchased food/worked with vendors
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
•
Developed and maintained relationships with customers and suppliers through account development.
•
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
•
Implemented operational strategies and effectively built customer and employee loyalty.
•
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
•
Conducted orientation sessions and organized on-the-job training for new hires.
•
Trained new hires to perform cross-training exercises with experienced workers.
•
Communicated all learning and performance objectives, schedules and training assessments to upper management.
•
Trained staff during demonstrations, meetings, conferences and workshops.
•
• Managed new employee orientation training process
• Directed field training to enhance participants' skills. EDUCATION
May 1990
Bachelor of Arts Dietetics
University of Northern Colorado, Greeley, CO
June 1986
High School Diploma
Sterling High School, Sterling, CO
Contact this candidate