Store Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

KIMBERLEE PRIETO

**** ****** ***, **** ******, CA 93063 H: 702-***-**** *********.******@*****.*** Focused and diligent [Store Manager and Operations] with [10]+ years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.

Highly motivated and driven Store and Operational Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Intelligent and enterprising [Store Manager and Operations] eager to apply [10] years of experience in

[retail] industry to take on new role. Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business leadership skills. Employee supervision and

motivation

Process improvements

Store operations oversight

Staff training and development

Store opening and closing

procedures

Administrative support

Leadership reports

Inventory management

07/2013 to 11/2016 Assistant Store Manager

Chico's FAS Inc. Las Vegas, NV

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members

Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands

Achieved or exceeded business plans on consistent basis by engaging employees in key processes

Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism 07/2003 to 06/2012 Store Manager and Operations Manager Kohl's Corp. Las Vegas, NV

Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis

Secured store perimeter and enforced procedures to minimize losses and protect store assets

Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines

EDUCATION AND TRAINING

Delegated work to employees based on shift requirements, individual strengths and unique training

Provided direction and instruction to associates on variety of tasks Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility

Oversaw daily cash register operations and cash management and Oversaw daily cash register operations and cash management and kept errors at [0]% rate by implementing [best practice] system 1981 High School Diploma

First Lutheran School San Fernando, CA

Completed professional development in [Retail Management & Operations] within the Kohl's Corp

Completed professional development in [District Trainer] within the Kohl's Corp

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