Protection Associate Customer Service
Resume:
NaVondrea Hicks
Laplata, MD 20646
301-***-**** (H)
301-***-**** (C)
**************@*****.***
SUMMARY OF QUALIFICATIONS:
Superb customer service skills that extends to executive echelons of leadership
Effectively provides administrative and operational support to superiors
Adept in collaborating to improve management initiatives that directly contribute to the accomplishment of the core mission
Available to work 24/7 shift work schedule in an Operations Center
PROFESSIONAL EXPERIENCE: 10/2016 to Present
40 hours
City Carrier
U.S. Postal Service
Springfield, VA
Responsible for delivering and collection mail in arduous weather conditions
Maintains effective public relations with customers by providing excellent customer service
Responsible for casing all forms of mail in accordance with state and federal guidelines.
Informs management of any updates that will preclude regular delivery of mail
Communicates effectively and adjust to deadlines as appropriate
Responsible for frequently supervising up to 25 Assistant Carriers on a temporary basis
Asset Protection Associate 05/2016 to 10/2016
20 hours
K-Mart
Clinton, MD
Performed routine maintenance and testing of security system and fire alarms on a weekly basis.
Ensured that no merchandise left the premises without proper payment
Enforced departmental safety standards to include property and personal safety.
Monitored the premises for any theft or fraud activity
OTHER PROFESSIONAL EXPERIENCE:
Cashier, Winn-Dixie – Tallahassee, FL 05/2013 to 12/2015
20 hours
Hard Line Team Member, Target – LaPlata, MD 05/2012 to 08/2012
20 hours
Librarian Page, Charles County Public Library – Laplata, MD 10/2009 to 09/2011
20 hours
EDUCATION, TRAINING, AND CERTIFICATES:
Bachelor of Science- Criminal Justice & Biology 2015
Florida A & M University- Tallahassee, FL
COMPUTER SKILLS:
Windows; Microsoft Office (Word, Excel, PowerPoint, Outlook); Internet
Type 40- 50 WPM
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