Administrative Assistant Customer Service

Betsy Pressley

*** **** *** **, ***** Island, SC 29842 C: 478-***-**** *************@*****.***

SUMMARY

A customer care specialist with exceptional people skills. Versed in payroll, onboarding, and HR, with over 11 years of experience in the industry. Desires a challenging role where major impacts can be made. SKILLS

EXPERIENCE

02/2019 to Current Administrative Assistant for three stores JFAM LLC DBA Little Caesars Grovetown, GA. Hepzibah, GA. N. Augusta, SC.

• Reduced customer complaints by 60%

• Strengthened relationship with our corporate contacts

• Successfully developed four store managers

07/2011 to Current HR & Customer Service Specialist JFAM2 LLC Little Caesars Milledgeville, Georgia

• Respond quickly to resolve customer concerns in a positive way

• Monitored employee work schedules

• Assigned Managerial duties

• Work within the community to set up fundraisers for various schools and organizations

• Troubleshoot minor problems and report larger issues when necessary

• Demonstrated the ability to manage multiple tasks while remaining adaptable 08/1981 to 2002 Owner

Studio One Dance Studio Milledgeville, Georgia

• Successfully worked with large numbers of students and parents

• Organized many performances for 21 years

• Supervised teachers while helping them to develop a good teaching environment with positive student interaction.

EDUCATION AND TRAINING

1971 High School Diploma

Thomasville High School Thomasville, Alabama

1974 Associate of Art: Fine Arts

University of Southern Mississippi Hattiesburg, Mississippi ACTIVITIES AND HONORS

• Teach ballet, tap and Jazz to Parkinson’s and Alzheimer’s patients at One Day Fitness.

• Help lead the women’s organization within my church community.

• HR

• Onboarding

• Results Oriented

• Management Skills

• Operations – Payroll

• Customer Service

• Creative Problem Solving

• Team Player

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