Customer Service Remote
Resume:
Christina Owens
*** ******* ***.******* **. *****
*********************@*****.***
Looking for a company to advance my career within the business industry. I am a customer service oriented professional with management experience.
CSA lll
Broad River Retail
July 2021 to Present
Customer service handling multiple screens with multiple software programs. Taking inbound calls and helping customers to resolve issues.
Remote Customer Service Rep
MCI World/ Mass Markets January 2021 to July 2021
Answering calls for the Florida Health Dept.to set up appointments for the covid vaccine. Taking calls for the CDC and answering questions about the vaccines.
Remote Customer Service Rep
Kelly Services September 2020 to January 2021
Setting up non-emergency transportation. Inbound calls with medical insurance companies and handling multiple programs on two computer screens. Handling all aspects of customer service. Ensuring all members accounts are active so they can utilize their benefits.
Owner Operator
ABC Cleaning April 2018 to September 2020
Responsibilities: Cleaning houses
Customer Service Specialist
Conduent January 2018 to May 2019
Taking inbound calls for insurance companies, handling all aspects of customer service, using a multi-line phone system, as well as assisting with insurance claims while utilizing a dual screen computer system. Answered questions from customers and utilized my problem solving skills.
Data Control Specialist
RTI International/Raleigh, NC April 2019 to October 2019
Responsibilities: Collect Medical data and enter it into database. Call Center Customer Service Representative
In a call center setting I provided assistance to medical insurance members while using a multi-line phone system as well as computer programs using two screens to better serve the customer.
Independent Travel Agent
Crystal Clear Travel/ Intele-Travel independent Agent Cameron, NC January 2017 to January 2018
Owner/Operator, Office management, time management. I aided customers to help create an unforgettable travel experience.
Store Assistant
J Cash Mart - Carthage, NC - May 2015 to January 2017
Responsibilities: Opened and closed the store, dropped off bank deposits, stocked shelves, cleaning, reordered stock for the store. Supervised other employees.
Skills: Customer service, management, time management, clerical, multi-machine operations, deposits, placing grocery orders, cleaning and stocking.
Front Desk Clerk
Palomino Motel - Sanford, NC - September 2012 to August 2014
Responsibilities: Waited on customers, check in/check out, answered phones, resolved issues.
Accomplishments: positive attitude, customer oriented.
Skills: Used computer, multi-line phones, cash register, handling customer concerns.
Office Manager
New Again Carpet Cleaning Inc., Fayetteville, NC - November 2010 to October 2011
Responsibilities: Office management, answered phones, scheduled appointments, did payroll, filed paperwork, AP/AR, deposits, HR, marketing, invoicing, collecting payments, hiring for cleaning branch of the company.
Accomplishments: I found $4000 of unpaid invoices in my first two weeks working.
Skills Used: management, marketing, customer service, human resource, payroll, AP/AR,.
Education:
Associates in Business Administration Southern New Hampshire University Online - Manchester, NH 2016 to present
Skills:
Skills include management, supervisory, time-management, computer, multi phone system, as well as AP/AR, HR, and the ability to upsell products.
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