Desktop Support Technician
Resume:
Stacey L Williams **** CLAREMONT CIR
MEMPHIS, TN 38114
*********@*****.***
OBJECTIVE
Seeking an IT position that will utilize my years of experience as a Information System’s Technician,
And Desktop support technician (end user/break fix Pro)
SUMMARY
Customer-focused Sr Desktop Support Technician with more than 10 years of success in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex software and hardware (connectivity) issues . Critical thinker who addresses customer support issues quickly. I work well in a team or self-managed and quickly gain understanding of new systems and concepts.
EXPERIENCE
NttData Bartlett,Tn 2021- present
Saint Francis Hospital
IT Support Analyst Field Services
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
Diagnoses and resolves product performance problems, Wi-Fi, printers
Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows/Mac OS
The following are tools used in our environment:
oOffice 365/Microsoft Office Suit
oActive Directory.
oImaging/SCCM.
oEncryption/Bitlocker.
oTicketing Systems (ServiceNow).
oITIL.
oAzure Active Dir Admin.
oMicrosoft Exchange Admin.
oCitrix Workspace/Edesktop.
oKace device Management for End users/Equipment.
o
Currently maintaining a Database of hospital printers, Desktops,workstations on wheels. Also the Commissioning and Decommissioning
Equipment.
Imaging and setting up of all hospital related devices.
working with Citrix Desktop / EDesktop, Custom Built Computer systems,
Local AD Admin Account for new Computer setup and new employee Setup in Active Dir and setup in office 365 and migrate to Microsoft Azure, setup permissions and Groups, logons and Passwords for each New User.
as always a Break fix Pro building from parts a complete computer system to deploy is a constant Project here working most time with outdated parts.
Multifunction Printer setup and Maintenance .
Helpdesk ticketing (Service Now via Tenet) also Jira
Part of a Projects team. Migration and Integration.
Belnick Inc Olivebranch,Ms
SR Desktop/IT Network Support Aug-2018-2021
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
Install and support PC, laptop, tablet and mobile hardware and software
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Using Request tracker and now Jira for helpdesk ticketing.
Using wing commander to maintain AP’s (access points).
Currently working on AWS solutions/arch(work exposure),and Microsoft Azure cloud based solutions.(work exposure)
Teksystems-Memphis
ST Judes Research center Memphis,TN Mar 2018 – May 2018 IT Network support Technician.
Deployment of 375 computer systems.
Install and configuration of the following.
VOIP, Jabra, ip phone systems, Satellite conferencing.
HP, IBM, LENOVO Printers and scanners.
Port configuration and connectivity maintenance on all systems.
Upgraded docking stations and new Hp monitors on all systems.
All systems broken down moved and reassembled in new locations, repairs made as needed.
Verified IP addresses and connectivity of computer systems, printers, etc to the network.
Technocom Mobile Computing – Memphis,TN May 2007 – Present
Desktop Support Technician Memphis,Tn. Contractor
Provided hardware/ software installation/diagnosis, Configuration and server maintenance, LAN environment. Disaster recovery, Troubleshot and diagnosed technical issues, network security, and backup/ restore initiatives. Supported all Web-based applications. Built PCs, installed and configured operating systems and application software, and recommended antivirus and security procedures and tools. Performed periodic backups as part of the client's home network strategy. Trained users in equipment and application use.
• Provided repair printers solutions and peripherals, scanners/ copiers, and fax machines.
• Highly skilled in installing and configuring software and hardware
• Able to install windows, antivirus applications and patches
• Adept at analyzing failed equipment and providing solutions instantly
• In depth knowledge of Windows products some Apple, Mac, and some Linux
• Remote desktop tools
• break/fix PROFESSIONAL
Computer IT Support Technician
World Overcomers Outreach Ministries. Memphis, Tn Oct 2012 – Feb 2014
•Provided technical support for the Windows 7,win8 and Office 2010
•Collaborated with 17 end users
•managed switching connectivity issues.
•Imaged workstations with Norton Ghost and insured that all workstations software installed and up to date.
US Army Misslie and munitions center & school July 1981 – March 1984
Huntsville, Alabama.
Electronics bench technician hi/low voltage
Troubleshoots, diagnoses and repairs electronic components, parts, equipment, and systems including testing and modifications in accordance with manufacturers specifications
•Use technical manuals for product information including theory of operation, assembly drawings, schematics, and test and alignment procedures specific to each type of equipment.
•Completes documentation such as shop and work order records and submits required reports.
•Utilize company database to retrieve specific records for making complex repairs and in turn adds personal records to database regarding repairs for future reference.
Skill Summary
Operating Systems
Windows Server/Desktop
2000/XP/Vista
win7,win 8,win10
Ms server 2008- 2012 r2
Linux Sever/Desktop
some
Unbuntu,kali
Network Systems
Cisco Routers
familiar with
2600
Cisco Switches
familiar with
3500/3700
familiar with
LAN/WAN
connectivity
Software
Active Directory, DHCP, DNS, NFS. SSH, VM Ware
Workstation / In Client
Ms Azure Admin
Intune
Off365 Admin
Azure Cloud design
Data Storage,
Azure cloud Computing.
EDUCATION
Information Systems Technician/CIT Aug 2015 – present (grad 5/ 2018)
Tennessee College of Applied Technology, Memphis, Tennessee
•PC pro certification achieved
•NETWORK Certification(in progress)
•PC PRO Certification training to include the following.
Networking
•Identify Ethernet wired and wireless network adapter components, features, and connectors.
•Identify Ethernet wired network cable features and connectors.
•Identify Ethernet wireless access point components, features, connectors, and cables.
•Identify common network connectivity devices and their roles.
•Understand the function of different network devices.
•Given a scenario with specifications and networking requirements, select and install the necessary Ethernet adapters, access points, or cables.
•Given basic IPv4/IPv6 configuration settings or a network diagram, configure a wired or wireless network connection.
•Use appropriate networking utilities to view, test, and troubleshoot basic network configuration, communication, and connectivity problems.
Printing
•Identify printer types and connectors.
•Given a scenario with system specifications and end-user requirements, select and install the appropriate printer.
•Use Windows utilities to configure a local printer, set the default printer, manage print jobs, start and stop the print spooler, and print a test page.
•Connect and configure a network printer.
Mobile Devices
•Identify notebook computer types, features, and special keys.
•Install and configure basic hardware components on notebook computers.
•Maintain notebook computers and troubleshoot common issues.
•Identify and configure mobile device features and accessories.
•Configure mobile device connection, data synchronization, email, and security settings.
•Maintain mobile devices and troubleshoot common issues.
System Management
•Use Windows Backup to configure a full system or file backup schedule.
•Enable system restore and configure a restore point.
•Configure Windows Update settings.
•Configure local users and groups for a Windows system.
•Configure User Access Control (UAC) settings in Windows.
Security
•Configure BIOS/UEFI security settings.
•Configure password and account lockout settings in a local security policy.
•Configure a screen saver and require a password to unlock a Windows workstation.
•Configure the basic Windows Firewall.
•Encrypt files and folders.
REFERENCES Furnished on Request
Contact this candidate