Client Sales and Customer Service Representative
Resume:
Gloria Lyons
Client Relations Specialist
Decisive leader with over 10 years of experience driving company Contact
growth through creative and innovative marketing strategies and cross-
functional communication tactics. Resourceful and adaptive team Address
builder skilled at analyzing market trends and customer needs to Valrico, United States,
develop highly-effective and targeted branding campaigns. Key 33596
account manager and strategic thinker.Establishes clear standards and Phone
enforces protocols for consistent, high-quality results. 813-***-****
Work History **********@*****.***
2018-05 - Client Relations, Sales and Marketing
2022-04 Representative
Skills
Sprouts Farmers Market Inc, Grocery, Tampa, FL Shipping procedures
Delivered exceptional customer service to every understanding
customer by leveraging extensive knowledge of
products and services and creating welcoming, Staff education and
positive experiences. training
Completed in-depth reviews of market conditions Recordkeeping strengths
and customer preferences.
Worked within budget parameters to develop and Creative problem solving
implement marketing strategies by analyzing key
Strategic sales knowledge
data and consumer demographics, increasing
revenue 27.8%. Interpersonal and client
Reached out to customers after completed sales to communications
suggest additional service or product purchase.
Team leadership and
Participated in skills development initiatives to
collaboration
promote team competence and success.
Followed through with leads to close sales over Business growth strategies
phone, in office and during external consumer
Relationship cultivation and
engagements.
retention
2014-02 - Sales and Marketing Coordinator
Conflict resolution skills
2018-07 DIRECTV, Wesley Chapel, FL
Sales presentations
Supported sales staff by providing market trends,
account analyses and new product information.
Reduced customer service complaints 23% by
designing new methods of resolution.
Recruited and developed employees for sales team
and customerservice department.
Implemented advertising campaigns and prepared
promotional materials.
Reduced customer service complaints 35.2% by
designing new methods of resolution.
Delegated daily tasks to over 10 employees to
provide development opportunities.
2010-10 - Employee Training Coordinator
2017-08 Cracker Barrel Restaurant And Old Country Store,
Hendersonville, TN
Developed training programs using classes and
instructional methods to support long-term
employee development and performance
objectives.
Evaluated success of training programs and
recommended improvements to upper
management to enhance effectiveness.
Assessed skill gaps for employees and developed
training courses to meet identified needs.
Planned and conducted staff trainings with
emphasis on all areas of the restaurant.
Provided assistance for delivery of training courses
by scheduling virtual meeting rooms and managing
team calendars.
Planned and conducted staff trainings with
emphasis on customer service, how to handle
customer complaints, and upselling strategies.
Education
Mass Communications: Media Studies
Florida State University - Tallahassee, FL
Received Florida Bright Futures Scholarship
Member of Alpha Delta Pi
Member of Greek Life and Intramural sports
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