Customer Service Representative

NIKKI BALDWICK

************@*****.***

SKILLS:

• Extensive knowledge of the printing industry : offset, web, digital and wide format

• Full charge bookkeeper, payroll/personnel

• Excellent customer service skills

• Purchasing, shipping and receiving/inventory – fulfillment

WORK EXPERIENCE:

Press Enterprise Bloomsburg, PA

Customer Service Rep 6/2016 to 2/2018

• Responsible for sales support in digital printing and large format

• Assist customers with their jobs. Taking initial specifications, get estimates, fill out work orders

• Communicate with all departments involved with production, including prepress, pressroom, bindery and shipping for a timely delivery.

West Coast Graphic, Inc. St. Petersburg, FL

Customer Service Rep 1/2015 -2/2016

• Sales support, communicate with production to ensure completion of their jobs from estimating, production, and shipping on determined delivery dates.

Chromatech Printing St. Petersburg, FL

Office Manager/Bookkeeper/Production 2003-2014

• Receivables, payables, purchasing, general ledger, financials, banks statements, lines of credit, all insurances, taxes, equipment leases, collections

• HR: Payroll (Paychex), Workers compensation and Unemployment and sales commissions.

• Assist customers and communicate with production to ensure completion of their jobs from estimating, production, to shipping on determined delivery dates.

Service Bindery St. Petersburg, FL

Office Manager/Bookkeeper/Production 2002-2003

• Receivables, payables, purchasing, general ledger, collections, payroll

• Initiate orders and write of job tickets. Oversee production of all jobs on various bindery machines: cutters, folders, stitcher-trimmers, perfect binding, coaters, and shipping.

Newspaper Printing Tampa, FL

Customer Service Representative 2000-2002

• Assist customers with their jobs. Taking initial specifications, get estimates, fill out work orders

• Communicate with all departments involved with production, including prepress, pressroom, bindery and shipping for a timely delivery. Full and half web presses and Offset

Hancock Printing Equipment Tampa, FL

Printing Machinery Sales/Inventory Control 1997-2000

• CSR, inventory and pricing printing machinery in 3 locations, monthly billing and reports, balance G/L, Order and coordinate installation of new and used machines, electrical, manuals, schematics. Import/Export shipping.

Feather Fine Printing Tampa, FL

Office Manager/Bookkeeper 1992-1996

• Accounting, insurances, taxes, HR Payroll over 100 employees, 401K, sales commissions

Bank of America Tampa, FL

Funds Management of Operations – Stock Market Trades 1986-1990

EDUCATION: Hillsborough Community College Tampa, FL - Accounting 1987

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