Entry Technician Data
Resume:
Michelle D. Pullins
**** ***** ******, ************, ** 19143
***********@*****.***
Professional Profile
Certified Pharmacy Technician with over 20 years of experience with a strong background in the areas of pharmacy benefit management, retail and hospital pharmacy, pharmacy call centers. Adept in medicare knowledge, prescription drug names, and drug doses. Possess excellent customer service and communication skills. Also, comfortable with multi-tasking and working in a fast-paced environment. Proficient in using MS Word, MS Power Point, and MS Excel.
Professional Experience
Integrated Resources, Inc, Edison, NJ
November 2021 – May 2022
Pharmacy Service Case Management Technician at Children’s Hospital
Of Philadelphia
Submitting prior authorization requests for medications via CoverMyMeds and insurance plans.
Entering inpatient bed days and denial/appeal letters in Epic from emails and mail.
Checking voicemails.
Hospital of the University of Pennsylvania, Philadelphia, PA
April 2021 - October 2021
Pharmacy Technician I Inpatient
Assisting in the preparing and filling of medication orders and medication carts.
Compounding sterile and non-sterile preparation.
Distributing medication to patients.
Performing nursing unit QA inspections.
Maintaining stock levels in all areas of the hospital.
Lancesoft, Inc, Herndon, VA
November 2019 - November 2020
Pharmacy Prior Authorization Technician at AmeriHealth Caritas
Completing data entry of prior authorization requests in the system.
Called Provider offices to obtain missing or verify information on prior authorization requests.
OptumRx, Philadelphia, PA
December 2014 - June 2019 and
Healthcare Support, Winter Park, FL
September 2014 - December 2014
Sr. Pharmacy Technician/Appeals Coordinator
Review prior authorization requests for medicare and commercial members.
Send denial files to the insurance plan for an appeal or redetermination.
Place authorizations in RxClaim system for overturned denials and vacation overrides.
Macy’s, Springfield, PA
July 2012 - December 2012
Sales Associate
Fulfilled customer service concerns over the phone.
Assisted customers with merchandise in-store.
Maintained and replenished the sales floor.
Opened up new credit card accounts and assisted customers with enrolling in charitable causes.
ExcelleRx, Inc, Philadelphia, PA
March 2008 - March 2012 and
General Healthcare Resources, Plymouth Meeting, PA
September 2007 - March 2008
Pharmacy Services Representative
Communicated prescription needs and issues related to dispensing CII medications to hospices and prescribers.
Coordinated access to emergent medication needs via same day access procedure.
Monitored status of outstanding CII prescription from initial order to dispensing of order.
Maintained accurate and precise documentation for every client/prescriber interaction.
Kelly Services, Dover, DE J
July 2006 - March 2007
Customer Service Representative at Bank of America
Answered incoming calls from credit cardholders and assisting them with their accounts via phone and/or transferred calls to the appropriate department.
Data entry for customer information.
Strawbridge’s, Dover, DE
December 2005 - July 2006
Sales Associate
Fulfilled customer service concerns over the phone.
Assisted customers with merchandise in-store.
Maintained and replenished the sales floor.
Opened up new credit card accounts.
Staffing Plus, Haverford, PA
January 2005 - August 2005 and
Data Entry Technician & Certified Pharmacy Technician
October 2004 - November 2004
Entered directions for new prescriptions and refilled old prescription numbers via computer for a long-term care facility.
Unit dose filling and answering the phone.
Drug Emporium, Upper Darby, PA
November 1998 - September 2004
Certified Pharmacy Technician
Trained new technicians.
Typed up prescriptions, pull and count tablets and capsules.
Checked in drug orders, reordered medications, called in shortages of medications, and maintained inventory control.
Assisted patients in the store and over the phone.
Ringing up patient’s prescriptions on the cash register.
Added new patients into the computer system and gave price quotes on medications.
Certification
PTCB Pharmacy Technician Certification (CPhT)
Certification #10034047, Expires: 12/31/2023
Education
Peirce College, Philadelphia, PA, Certificate in Pharmacy Technician, May 1996
Peirce Jr. College, Philadelphia, PA, Associate in Science, May 1987
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