Customer Service Finance Manager

ERNESTO LLERANDI

**** ** ***** ***, ***** LAKES FL 33018 / Contact information: 954-***-**** / *********@*****.***

Objective

Finance Manager with knowledge of the auto industry. Skilled at evaluating credit reports, preparing and analyzing bank loan applications and preparing loan agreements. Specialize in quickly dealing with customer credit and financing issues in a timely courteous manner.

Skills & Abilities

- Comprehensive knowledge of credit and loan evaluation procedures

- Bilingual in Spanish and English

- Extensive interaction Skills

- Ability to motivate staff and increase productivity

- Skilled at preparing financial loan applications

- Solid problem solving and communications skills

EXPERIENCE

-NEW & USED CAR SALESMAN METRO FORD FEB. 2013 – JAN. 2014

-NEW & USED CAR SALESMAN AUTO NATION FORD JAN. 2014 – MAY. 2014

-NEW & USED CAR SALESMAN GUS MACHADO FORD MAY. 2014 – OCT. 2014

Follow up before and after the Sale - CSI

VinSolution / Dealer socket / V Auto - Complete certified at product knowledge

Making Appointments - Average 15 to 25 cars ( tops sales man )

Identifying Customer needs - Assuring customer complete satisfaction

-FINANCE MANAGER GUS MACHADO FORD (PROMOTED) OCT. 2014 – 2018 JANUARY

Regular Finance / Special Finance / Lease / Commercial Lease ( Trac-Lease ) / Line of Credit

Sending / Rehashing deals approved or not

Ensure compliance with financial loan App.

Negotiating Financing and credit terms with customer

Mounting deals - New / Used sales desk position - Doing T.O. for Sales / Finance

PVR $2800 - $3200 (Finance) / Average delivery per month 90 cars

-FINANCE MANAGER METRO FORD JAN. 2018 – 2021 DECEMBER

Regular Finance / Special Finance / Lease / Commercial Lease ( Trac-Lease ) / Line of Credit

Sending / Rehashing deals approved or not

Ensure compliance with financial loan App.

Negotiating Financing and credit terms with customer

Directed Finance Department temporary while director on leave

Mounting deals - New / Used sales desk position - Doing T.O. for Sales / Finance

PVR $2800 - $3400 / Average delivery per month 50 cars

-GENERAL MANAGER E & S GENERAL SOLUTIONS LLC JAN. 2022 – PRESENT

Running complete rental car business

Accounting / Bookkeeping

Ensure compliance and quality customer service

Working to improve earning by selling additional services

EDUCATION

MIAMI LAKES TECH:

12 Grade Diploma

FLORIDA NATIONAL UNIVERSITY:

Criminal Justice Associates Degree (2yrs)

CERTIFICATIONS:

FORD F & I Master Certified

Product knowledge certified

Commercial FORD master certified

Sales certified

Customer Service 101 2022

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