Customer Support Service

GABAIKANNGWE FEELANG

Curriculum Vitae

CONTACT DETAILS

Address: Private Bag 26, Pitsane

Mobile: +267-******** / 75757872

Email: ***********@*****.***

D.O.B: 26/09/1987

Career Objective

To put the skills I learnt in my business degree into practice in the real world and gain experience in this field and progress to the role of management position.

Skills & Abilities

Information Technology Skills

Excellent computer skills and proficiency in:

oMicrosoft Word, Access, PowerPoint and Excel

Use of customer support systems such as Blackboard, Socrative & SPSS

Use of web cam, digital camera and recording equipment

Communication & Organisational Skills

Excellent language skills - written, oral and broadcast

High-level organisational and time-management skills

Ability to work unsupervised and as part of a team

I can adapt easily to new environment and new situations

Education & Training

Year Graduated

Qualification

School/Organisation

Grade

2017

Masters in Higher Education

Botho University

Pass

2015

Training of Trainers

Quality Skills & Frameworks Consultancy

Competent Trainer

2011

BA (Hons) International Business Management

University of Nottingham

Second class, second division

2006

Botswana General certificate of secondary education (BGCSE)

Shoshong Senior Secondary School

36 points

Employment History/ Work Experience

Job Title

Job Responsibilities

Organisation

Duration

Senior Lecturer (Current job title)

Business Lecturer ;

-Teaching Management to Trade B/Year 3 students

- Teaching Commercial Law & Quantitative Methods I to Certificate in Accountancy & Business Studies

Barolong Vocational Training Center

3 Years

(Started: February 2019)

Lecturer

Business Lecturer -teaching Quantitative Methods, Business Strategy, Economics, Management and Human Resource Remuneration and other Business related subjects

Naledi Brigade

6 Years

(Started: January 2013)

Intern

Customer Service Executive – Worked in the call center assisting customers with queries

Botswana Telecommunications Cooperation

1 Year

(Started: January 2012)

Attachment

Attending to customers, making quotations and marketing and selling the company products

Century Office Supplies

3 months

(Started: October 2011)

Referees

Barolong Vocational Training Center

Mr Peter Keseabetswe

Head of Department – Business

Tel: 002**-*******/ 76980215

Barolong Vocational Training Center

Mr Tebogo Elijah

Head of Department – Business

Tel: 6596347

Botho University

Dr Jane Illoanya

Head of Department – Department of Distance Learning

Tel: 002**-*******/422/464

Maun Technical College

Ms. K.M Ntsi

Head of Department – Business

Tel: +267-***-**** / 72814353

Contact this candidate