Entry Clerk Data

** *** ****** **** *****, MO *****

Phone 636-***-**** Email ************@***.***

Chasity K Boni

Objective

To re-enter into the workforce and integrate into a new career opportunity that will allow me to utilize my experience, aptitude, and detailed oriented skill sets.

High-Level List of Skill Sets and Experience

Microsoft Excel, Word, Outlook

Microsoft Teams

Network Access via VPN

IP Based Phone Facilitation Inbound and Outbound

Data Entry and Data Resource Retrieval

Provider Customer Service Interaction

New Hire Training and Mentorship

Professional Experience

Sept 2007-2019 Coventry/Aetna

Pre-Authorization Rep

Provide telephonic support for providers obtaining authorization of services.

Proficient in ICD-9 and CPT coding

Produces a high volume of authorization data entry with minimal errors, taking 70-100 phone calls per day while exceeding company standard audit scores on a consistent basis

Works closely with plan Medical Directors, and department management to ensure plan policies and procedures and followed.

Assists with data entry into computer system for daily faxes, and mail that come into the department from providers

Perform outbound calls as necessary to providers to obtain information needed in order to apply member benefits correctly

Responsible for ensuring services requested are a covered benefit for members

Acts as a resource and trainer for new non-clinical staff

Communicates extensively, both written and verbally to ensure providers and members receive timely notification of health plan determinations and appeal rights

Jan 1999-Sept 2007 White Drywall, Winfield

Secretary

Answer incoming phone calls, researching and resolving customer complaints or issues

Scheduling client appointments and setting up deliveries

Coordinates and reconciles invoices

July 1996-Aug 1998 Monsanto Company, Chesterfield

Library/Research Assistant

Responsible for answering multiple incoming phone lines into the library research department

Coordinated and completed multiple research projects as delegated by management while meeting deadlines.

Preformed information searches on medical topics to assist staff with research papers.

Logged medical journals into the department database system

Provided coverage for the library research department when the supervisor was unavailable

Education

Winfield High School

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