Testing Technician Customer Service
Resume:
Bryan Glenn
**** ****** ******, **** ****, South Carolina
***********@*****.***
Summary
I am a highly skilled testing technician in the telecom industry with 23 years experience in all proprietary systems to AT&T. I am proficient in all Microsoft Office products, including Outlook, Excel, Word, PowerPoint and Publisher. I have worked in a corporate office call center environment my entire career and can work well with teams or individually. Education
Gardendale High School
Advanced academic courses • Gardendale, Alabama
Was a member of the Gardendale High School marching band, symphonic and jazz jazz bands, and was a member and student accompanist to the Concert Choir.
Jefferson State Jr. College
Computer Science • Birmingham, Alabama
Studied various computer programming languages including Basic, Cobol and Fortran. Wallace Community College
Electronics Engineering • Hanceville, Alabama
Graduated summa cum laude—3.7+ GPA
Studied DC, AC and industrial electricity
Studied solid state components and logic controls
Studied radio transmission
Studied computer science hardware/software
Studied advanced trigonometry and calculus
Studied logical flowcharts and boolean algebra
Graduated with an Associates in Electronic Engineering Experience
BellSouth Telecommunications Inc 8101 N.W. 90th Street Systems Specialist Technician • Birmingham, Alabama Responsible for testing low speed analog and digital circuits for Central Office phone switching equipment Maintained connectivity with all systems that interconnected to the cloud network Configured advanced communications devices for the Network Reliability Center in Nashville, TN and Charlotte, NC
Proficient with all MS Office Suite products
Fostered an excellent rapport with colleagues and supervisory staff Able to troubleshoot and correct all problems encountered while testing circuits AT&T
Testing Technician • Birmingham, Alabama
Responsible for coordinating and organizing maintenance cut schedules for internal circuit upgrades 01/2013 - Present
Knowledgeable with all testing systems required to maintain the cloud network Trained all incoming testers with every facet of the job function Maintained all work order list files for reprogramming phone switching equipment Coordinated with outside techs during switch reprogramming and customer circuit upgrades AT&T
Testing Technician • Charlotte, NC
Provisioned new AT&T Switched Ethernet (ASE) orders for large business internet access Coordinated with Central Office personnel to ensure proper fiber placement Verified all incoming orders for accuracy
Proficient with manual provisioning and programming of Network Terminating Equipment (NTE) Proficient with Ethernet Services Manager (ESM)
Well versed with Internet Protocol IPv4 and IPv6
Eight years experience with all Ciena switching equipment Eight years experience with AT&T Dedicated Ethernet (ADE Point to Point circuits) Nine years experience with AT&T cloud provisioning and programming Four years experience with Customer Assistance on troubleshooting newly installed circuits Worked closely with AT&T Legacy Long Haul and Layer 3 provisioning 23 years experience in a call center office environment Responsible for proper and accurate dispatching of inside and outside forces Able to correctly identify and troubleshoot all AT&T circuits for incorrect provisioning and defective equipment/facilities
Possesses good organizational and collaborative skills with office peers Maintains a great working relationship with management Skills
Can type 50-60 wpm while tasking on the phone, Customer service, Computer literacy, Communication skills, Time management, Documentation review, Microsoft excel, Microsoft word, English, Leadership, MySQL, HTML, HTML5, CSS, Linux-Apache-MySQL-PHP Stack, Linux, WordPress, Graphic Design, Photography, JavaScript, Website Maintenance, Website Management, Website Design, Website Development, Web Services, Apache, Server Management, FTP, Secure Sockets Layer, Secure Shell, Secure File Transfer Protocol, Digital Photography, Digital Media, Social Media Management, Social Media Marketing, E-Commerce, Photo Editing, Photo Retouching, Lightroom, Video Editing, Videographer, Color Management, Network Administration, Network Protocols, Network Monitoring, Computer Hardware, Computer Repair, Computer Forensics, Customer Support, Customer Service Languages
English
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