Customer Service Representative
Resume:
KATHLEEN MAE CABITAC
CONTACTS
PHONE
***************@*****.***
ADDRESS
**, ************* ****** ****, ****.
BAHAY TORO, QUEZON CITY
SKILLS
SOFTWARE & MS OFFICE
CUSTOMER SERVICE ORIENTED
COMMUNICATION SKILLS
CASHIER & AUDIT REPORTS
EXPERIENCE
FOOD & BEVERAGE SUPERVISOR
Stella Di Mare Hotel, Dubai, UAE Nov 2018 - 2019
• Manage in-person and telephone inquiries, customer-service requests and reservation bookings.
• Special attention to VIPs guest’s and provides them special treatment including preferred tables.
• Welcoming guests, introducing the buffet before guiding them to their designated tables.
• Create a strong bond with the guest and generate repeat business through a friendly attitude.
• Knowledge about food and beverage menu knowing about the ongoing promotions and operations.
• Maintain guest database.
CUSTOMER SERVICE REPRESENTATIVE
Alorica, Quezon City, Philippines June 14 – Present
• Check to ensure that appropriate changes were made to resolve customer'’ problems.
• Solicit sales of new or additional services or product.
• Refer unresolved customer grievances to designated departments for further investigation.
• Confer with costumer’s by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints.
• Create, maintain and enter information into database.
• Complete forms in accordance with company procedures. EDUCATION
UNDERGRADUATE
De La Salle Araneta University, Philippines 2015 - 2017 HIGH SCHOOL DIPLOMA
New Filipino Private School, Sharjah 2013 - 2014
SECONDARY EDUCATION
Far Eastern Private School, Sharjah 2012 - 2013
PRIMARY EDUCATION
St. Mary’s International School, Dubai 2003 - 2012 OBJECTIVE
To acquire a job where I will be able to use my skills and knowledge to enable the organization to meet its goals and objectives. An organization that I can make meaningful contributions with my strong work ethics.
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