Data Entry Customer Service
Resume:
Lena Keswani
Lena Keswani
Brandon, Florida 33511
*******@*****.***
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Skills
Fluent in English, Arabic, and Spanish
Efficient with Microsoft Word and Excel
Excellent at multitasking
Excellent communication, leadership, and analytical skills
Excellent organizational skills and an eye for detail
Extensive experience in accounting including data entry, general ledger entry, and reconciling accounts
Extensive experience in customer service
Notary Public/Notary Signing Agent
Document Translator
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Experience
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Education
Lety’s Mexican American Store - Owner/Manager
June 1990 - May 2015, Plant City, Florida
I owned and managed a successful supermarket for 25 years. My duties included purchasing, inventory control, payroll, hiring, accounts payable, and accounts receivable. My business had 17 employees.
Colonial Wholesale Distributing Inc. - Accounts Receivable Specialist/Credit and Collections Specialist
June 2015 - January 2020, Tampa, Florida
Managing all incoming payments (cash, checks, credit card) and applying payments to customer accounts.
Processing all customer credit returns and posting them to customer accounts.
Setting credit limits for customer accounts.
Reviewing accounts for credit limit increase requests and terms changes.
Responsible for making sure over 4000 retail accounts stay within assigned terms.
Responsible for pulling AR and credit returns reports for 25 sales representatives and making sure all past due customer invoices are collected.
Responsible for entering all NSF checks from customers in the system and making sure they are collected.
Responsible for setting up ACH accounts and initiating all ACH transactions.
Responsible for taking the minutes for all accounting department meetings and sharing them with the Director of Finance.
Training new hires for the AR department.
Colonial Wholesale Distributing Inc / Sales Coordinator
January 2020 - Present, Tampa Florida
I was promoted to Sales Coordinator but took accounting duties with me to the sales department.
My duties included assisting the Sales Director in managing 27 sales reps, their supervisors, and two Cash & Carry warehouse managers.
Opening new customer accounts and updating existing accounts.
Make sure all customer licenses are consistently updated in the system.
Providing sales reps with all the necessary tools to maximize their sales efforts including various reports, catalogs, and flyers (printed and electronic).
Answering any customer questions.
Handling all customer complaints.
Entering all promotional pricing in the system.
Uploading all special orders and promotional orders in the system.
Responsible for setting up and maintaining all sales representatives’ deposit apps and updating them regularly.
Running AR reports and credit returns reports for all sales representatives and making sure all past due balances are collected.
Entering NSF checks in the system, tracking them, and making sure sales representatives collect.
Make any changes or updates to orders.
Responsible for entering any routing changes in the system.
Responsible for creating new sales representative profiles and routes in the system as sales reps and routes are added.
American Youth Academy/Board of Directors Secretary
April 2003 - May 2014, Tampa Florida
An officer of a decision-making body for a non for profit private school. I was responsible for taking minutes during all meetings and submitting them to the Chairman of the Board.
Palestine Children Relief Fund/ Tampa Chapter President
August 2018 - Present, Tampa Florida
Non for profit organization that raises money to help provide free medical care to children in the occupied territories of Palestine and across the Middle East.
Brandon High School / High School Diploma
May 1990 - Brandon, Florida
Hillsborough Community College/ Associate Degree
January 2022- Brandon, Florida
Currently, a registered student to begin working towards an associate degree Spring of 2022.
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