General Labor Customer Service

Shena Hart

General Labor Worker

**********@*****.*** 662-***-**** Crawford, MS, 39743

CAREER OBJECTIVE

Adaptable professional with 12 years of work experience and proven knowledge of leadership, problem- solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the General Laborer role at your company.

EXPERIENCE

Manager

McDonald's, Starkville, MS / Feb 2008 - May 2022

• Maintained food and equipment inventories to support business demand.

• Reviewed procedures and operational challenges to uncover service and safety improvements.

• Kept accurate records in compliance with sanitation and food service requirements.

• Scheduled staff hours and allocated resources to maximize team member performance.

• Established standards for personnel performance and customer service.

• Estimated food and beverage consumption to determine purchasing requirements. Cashier

Fastbreak, Starkville, MS / Aug 2010 - Dec 2010

• Greeted and informed customers of products, fostering positive store experiences.

• Provided efficient and courteous service to customers.

• Reconciled and prepared bank deposits.

• Maintained cash accuracy by working with supervisor to correct deficiencies.

• Enforced store safety and cleanliness standards, reducing hazards.

• Leveraged POS system to perform purchase transactions for team members and customers.

• Maintained inventory and store visual presentation to meet customer needs.

• Resolved and de-escalated issues to address customer concerns.

• Processed cash, check and credit cards for customer purchases. EDUCATION

West Lowndes High School

Columbus, MS

High School Diploma (May 2008)

ADDITIONAL SKILLS

Time Management Constructive Feedback Employee Coaching and Motivation

Resolving Complaints

Performance

Motivation

Problem Anticipation

and Resolution

Safe Work Methods

CERTIFICATIONS

Regular Driver's License

LANGUAGES

ENGLISH

Native

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