Customer Service Office Manager
Resume:
Traci A. Kozlowski
**************@*****.***
Peoria, AZ. 85383
Objectives:
To retain Executive Management position where I can demonstrate my management skills, multi-tasking ability, Organizational ability and excellent customer service communications proven in my 22 years in the dental field.
Experience:
Suncoast Dental - Surprise, AZ.
Regional Manager-May 2010 to Present
Manage all three offices daily operations. Overseeing 18 employees throughout the company handling hiring, training and yearly reviews. Working Accounts receivables including billing and insurance aging. Closing out the month end including all reports. Responsible for weekly budgets for supplies, offices goals and keeping production on track. While maintaining a fun work environment, keeping everyone positive and motivated to hit monthly goals. Other duties included helping with extensive treatment plans including Implants, cosmetic dentistry, All on 4 fixed prosthesis and Invisalign along with financial arrangements and checking in and out patients.
Jeffery Clark DDS, PC-Scottsdale, AZ. `
Office Manager-October 2006-May 2010
Manage all aspects of day to day operations including greeting patients, insurance verification and claims, extensive treatment plans for cosmetic restoration cases, financial arrangements, and all accounts receivables. Other duties include hiring staff, marketing to new and existing patients and solely responsible for achieving collections goal of more then 99 percent of production and maintaining that for over 3 years.
Dental One, Phoenix, AZ.
Office Manager-June 1998 to July 2006
Responsible for presenting extensive treatment plans with emphasis on maintaining good oral health. Specialized in accounts receivables, financial arrangements, staffing, scheduling, continuous care, tracking referrals and unscheduled treatment. Other responsibilities included insurance verification and all collections on general dentistry, traditional braces as well as Invisalign.
Specialized Skills:
Proficient in the following operating software: Dentrix, Practice works and Easy Dental.
References available upon request
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