Customer Service Representative

Nelson Mateo

714-***-**** *************@*****.***

OBJECTIVE: Engaging professional with excellent customer service skills looks for a position with a friendly employer.

EMPLOYMENT SUMMARY

Coach Operator

03/21-Present

Orange County Transit Authority Orange, CA

Consistently provide outstanding, professional service

Ensure safe travel for public transportation clients

Excellent at maintaining calm, friendly demeanor with agitated riders

Provide compassionate assistance to alternatively abled persons Cashier

06/19-03/21

Chevron, Inc. Costa Mesa, CA

Consistently provided highest standard of customer care and was most requested employee

Creatively grew business sales 15% over a one year period

Successfully built client relationships to ensure repeat business Driver

2015-2017

Lyft Orange County, CA

Provided excellent customer service: overall rating- 4.8 out of 5 stars Senior Customer Service Representative

2012-2014

FedEx Office

Newport Newport Beach, CA

Successfully managed all production at a full-service store, including customer service

Employee of the month award recipient

Professionally navigated challenging customer needs to successful results EDUCATION

University Lyceum

Philippines

Bachelor of Science Degree, Civil Engineering

VOLUNTEERISM

Crossing Church & Church of Christ

2018 Costa Mesa, CA

Feed the homeless and assist with storage of personal items

Post-event cleaning

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