Sales Associate Front Desk

NIRALI PATEL

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

WORK HISTORY

Front Desk Representative, 03/2019 to Current

Red Roof Inn - Montgomery, Alabama

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Collected room deposits, fees and payments.

Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.

Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Took reservations over phone and through email, recording guest information in hotel software and verifying details.

Oversaw fast-paced front desk operations at busy lodging facility with as many as 60-70 nightly guests.

Maintained transaction security by verifying payment cards against identification.

Collaborated with team members to handle guest requirements from check-in through check-out.

Kept accounts in balance and ran daily reports to verify totals.

Cosmetologist, 04/2020 to 09/2020

Moon’s Day Spa - Montgomery, AL

Spoke with clients regarding expectations, services and procedures for safety and customer satisfaction.

Created marketing advertisements to increase awareness of services and boost sales.

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Suggested treatments and styles to suit customer appearance and fashion choices.

Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

Sales Associate, 11/2018 to 02/2019

Bruster's Ice Cream - Montgomery, Alabama

Completed orders and organized product deliveries to meet customer timetables.

Increased sales by offering advice on purchases and promoting additional products.

Sales Associate, 05/2018 to 12/2018

Jewel Time - Montgomery, Alabama

Prepared merchandise for sales floor by pricing or tagging.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

Processed product returns and assisted customers with other selections.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

EDUCATION

High School Diploma, General Studies

Seventh-day Adventist English Higher Secondary School - Gujarat, India

CCMA Certificate - Health Education, Medical Assisting, 03/2021

JES HEALTH SERVICES - Montgomery, AL

CONTACT

Address: Montgomery, AL 36116

Phone: 334-***-****

Email: *************@*****.***

SKILLS

Credit Adjustments

Collections Processing

Team Leadership

Due Diligence

Payment Processing

Customer Complaint Resolution

Appointment Setting

Microsoft Office

Call decisioning

High-volume call centers

Performance metrics

Documentation and reporting

Professional telephone demeanor

Money handling abilities

Stocking and replenishing

Recordkeeping strengths

Multi-line phone talent

Wide-area Networks

Technical Support

Troubleshooting Technical Issues

Exceptional Telephone Etiquette

Windows 10

TCP/IP

Software Diagnosis

Application support

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