Customer Service Pharmacy Technician

LA’SHEA HOWARD-COLLINS

**** ******* ***, ******* ****, MD 21244 · 443-***-****

*********@*****.***

Professional Summary

Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and efficient with 7 years of experience supporting top-tier executives in finance, sales, and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

EXPERIENCE

NOV 2021 - CURRENT

PHARMACY TECHNICIAN, CVS - Windsor Mill, MD

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems and locating items.

Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

AUG 2021 – JAN 2022

BOWLING MANAGER, Round one entertainment – Towson, MD

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Created and implemented aggressive action plans to address pressing cost control needs.

Demonstrated exceptional knowledge of process optimization in relation to profit and loss.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

MAY 2021 – SEP 2021

ASSOCIATE, Walmart – Ellicott City, MD

Checked cut length frequently for deviations in cut length specs.

Applied safety equipment, kill switches and pinch points to machinery.

Made steel form parts using various cutting equipment and welded part together per specifications.

Implemented daily operating procedures to keep the store clean, stocked, and well-organized.

Created and led sales promotions and advertising strategies to boost profits and bring in new customers.

Maintained clean, stocked and organized store by streamlining daily operations and introducing new procedures.

NOV 2020 – APR 2021

CASHIER, McDonald’s - Windsor Mill, MD

Worked closely with shift manager to solve problems and handle customer concerns.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Collected and authorized payments of guests.

Conducted inventory counts by adding each item in stock and documenting in computer system.

JUN 2020 – OCT 2020

CASHIER, CVS – Windsor Mill, MD

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Maintained current knowledge of store promotions and highlighted sales to customers.

Conducted inventory counts by adding each item in stock and documenting in computer system.

APR 2017 – MAR 2020

HOT SKATES, Woodlawn, MD

Interacted with guests to obtain positive or negative feedback and constructively apply information.

Achieved objectives in sales, costs, employee retention, food quality, cleanliness, and sanitation to maintain guest satisfaction and high-quality customer service.

Addressed customer behavior or complaints head-on to maintain smooth and professional operations.

Issued complimentary rooms, meals, and discounts to keep players at property and satisfied for maximum betting.

Satisfied VIP clients with complimentary benefits to encourage continued gameplay.

EDUCATION

AUG 2017 – JUN 2020

DIPLOMA, Woodlawn High for Engineering

Awarded National Junior Society all four years

Member AVID (Advanced Via Individual Determination)

Elected Captain of School Volleyball team for four years

GPA 3.7

AUG 2020 – JUN 2025

BACHELOR OF HEALTH SCIENCE, Frostburg University

Major: Athletic Training

Received “Through the looking glass Scholarship”

SKILLS

Patient Profile Setup

Recordkeeping and Documentation

Answering and Routing Call

Time Management

Microsoft Office

Resolving Complaints

Analytical Thinking

Confidentiality Practices

Data Analysis

Staff Leadership

Customer Identification Checks

Team Leadership

Reliable and Responsible

Adaptable and Flexible

Decision Making

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