Customer Service Manufacturing Manager

Otis Bailey

Call: 314-***-**** ****.*******@*****.***

June 8, 2022

QUALIFICATION PROFILE

I have had many life experiences on my path but through them all I have been labeled as an inspirate, trustworthy and accomplished individual that most say they are proud to know me.

My career has taken me through 21 years with the State of California PIA, as a superintendent II, then a trainer of employees around issues of sexual harassment and diversity while managing a 5 million dollar a year budget.

Later, I taught defensive driving for a local driving school, then 9 years as a conflict counselor in different location in Sacramento County.

Proven success in managing customer service initiatives, which increased customer retention levels and customer satisfaction levels within highly competitive markets.

PROFESSIONAL BACKGROUND

Anger Medium/ Roseville, CA 2008- January 2022

Chief Trainer/director

Communicated with customers daily. Developed and delivered presentations to customers.

Handled all aspects of account management successfully concerning 800 clients in the Sacramento area.

Aided the business development initiatives, which resulted in expanded customer base.

Contributed to the implementation of strategic planning initiatives and promotional strategies.

Maintained a good rapport with the superior court while servicing their people

Prison Industry Authority, Folsom, CA 1986 to 2007

Manufacturing Manager

Directed daily operations within the organization. Supervised and trained employees in daily job responsibilities.

Cultivated business relationships with over 250 government agencies in the United States.

Spearheaded the development and introduction of new marketing and sales programs, which resulted in increased revenue levels.

EDUCATION

Anderson and Anderson 2007-2009

Psychology School

University of Phoenix 2003-2005

Bachelor of Science/Business & Management

EDUCATION

American River College, Sacramento, CA 1991 to 1993

student

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