Patient Representative Medical Assistant

H. JeRenee Thompson

**** ********* ***** ****** *******, CA 95610

***************@*****.***

831-***-****

Objective

Highly motivated and seeking position where my strong expertise with direct, indirect customer care, and passion for opportunities of growth will be of great value to the company, resulting in high quality outcomes. Work Experience

Medical Assistant, Palo Alto Medical Foundation, Internal Medicine & OBGYN 05/2017 - present Rooming patient’s, manage EHR inbox, phones, faxes, prescription refills, NST’s, CLIA waved tests with POCT, scribing, support to colleagues and work independently, prioritize and organize workflow, processing prior authorizations, disabilities, referrals, surgeries, testing, scanning, quarterly continuing education, managing multiple provider schedules, etc.

Medical Assistant (Externship 180 hours) Dignity, OB/GYN 03/2017, Santa Cruz, Ca 01/2017 - 03/2017 Performed CLIA waived tests, injections, blood draws, assisted in gynecological procedures, autoclaved instruments, roomed patients, obtained prior authorizations and completed patient calls. Spa Coordinator, Chaminade Resort Santa Cruz 06/2016 - 05/2017 Schedule clients/guests for spa services, managing therapist schedule, product and service knowledge, product sales, register account balances, maintain therapy rooms, open/closing procedures, manage incoming phone inquiries. Education

Cabrillo College Aptos, CA, 2015-2017 AS High Honors and AAMA certificate of achievement Medical Assisting Cabrillo College Aptos, CA, 2015 Patient Representative Certification of completion Cabrillo College Aptos, CA, 2008-2013 AS Liberal Arts High Honors Skills & Qualifications

• Knowledgeable Microsoft Office & Outlook

• Manage provider clinic, surgery, and meeting schedules

• Manage patient appointments, referrals, authorizations, consents, medications

• Perform CLIA wave tests and POCT quality controls

• Certified in CPR/first aid/AED

• Scribing physician clinic notes

• Process prior authorizations

• Process patient SDI and Employer disabilities

• Relay testing results and orders

• Perform NSTs & EKGs

• Sutter EHR system 5+ years

• Preceptor for 4+ years

• Strong phone etiquette and communication skills

• Consistently punctual

• Efficient time management & prioritization

• Supports colleagues and completes tasks on time

• Eager and quick to learn

• Flexible to changes

• Positive and passionate attitude

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