Customer Service Rep
Resume:
March *015 - July 2020
June 1997
Estoria S. Dent
*** *. **** ****** ********* PA 18018
Objective
Experienced professional seeking a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Key Qualifications
● Critical Thinking.
● Customer Service skills.
● Problem Solver.
● Teamwork Skills
Experience
PPL Electric
Customer Service rep
● Research complicated cases without prompting to provide more comprehensive service to customers.
● Heavy inbound calls, filing, scanning etc..
Wells Fargo
Customer Service rep
● Resolve customer complaints via phone, email, mail, or social media.
● Use telephones to reach out to customers and verify account information.
● Greet customers warmly and ascertain problem or reason for calling.
● Assist with placement of orders, refunds, or exchanges. Community Action Of Lehigh Valley
Weatherization Rep
● Conducts home audits and final inspections of all work performed on homes under the Weatherization program.
● Responsible for instructing clients and office personnel in energy conservation and residential heating health and safety issues
● • Responsible for auditing all files, claims, paperwork from all Weatherization program; to ensure complete
● compliance with all Federal, State and Agency regulations and guidelines Education
High School Diploma
John Jay High School
References
Available upon request.
Contact this candidate