Customer Service Relations Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JETHRO

HEARD

J

H

J H, Milwaukee, WI 53209, 414-***-****, **********@*****.*** Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

• Front End Management • Recruiting • Workforce Planning

• Customer Service • Guest Relations • Patient Data

• Hospitality and Accommodation • Payroll Processing Cashier August 2021 - Current

Walmart Milwaukee, WI

• Engaged with customers while completing cash register transactions

• Balanced cash drawer at the beginning and end of each shift

• Monitored checkout stations for adequate cash availability

• Kept customers happy by quickly processing payments and bagging purchases

• Maintained accurate register totals by carefully counting and securing cash. Guest Relations Representative December 2021 - April 2022 Froedtert Hospital Milwaukee, WI

• Answered phone calls with prompt, knowledgeable support and polished communication skills.

• Maintained guest satisfaction across visits and anticipated needs.

• Verified availability and checked details with care to avoid guest complaints. Focused on customer satisfaction throughout interactions, offering timely, accurate information and answering wide-ranging questions.

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Volunteer Manager February 2015 - August 2016

Independence Milwaukee, WI

• Talked with potential volunteers and offer agency literature (Recruitment events)

• Describe volunteer experience to potential volunteers EDUCATION

• Explain the volunteer application & screening process

• Conduct follow up calls to potential volunteers

• Greet volunteers coming into the building and escort them to their work station Customer Service June 2009 - September 2009

Penfield Children Center Milwaukee, WI

• Hospitality and accommodation

• Recruiting Guest Relations Payroll Processing

• Workforce Planning Patient Data, Set up games in children's play area

• Built a rapport with children of all ages through games, field trips, and one-on-one time

• Assisted with recruiting and explaining the multiple programs available

• Delivered exceptional customer service to bolster strong relationships and build positive experiences. Washington High School

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