Customer Service Rep

JEMONÉ FORD

612-***-**** ******.*.****@*****.***

PROFESSIONAL SUMMARY

Energetic, results-oriented individual, eager to bring strong skills to a customer service based position. Motivated professional willing to learn new things. Excellent multi-tasker who is great at solving problems and working well under pressure. An effective communicator who is dependable, reliable, adaptable/flexible, attentive to details with extraordinary organizational skills. Experienced in various software programs and extremely fast learner to gain new skills in technology and other areas.

PROFESSIONAL EXPERIENCE

Customer Service Rep 01/2022

United Way 211 Minneapolis, MN

● Assisted customers with application for RentHelp

● Checked notes to see if anything was needed to process application

● Provided breakdown on application status and appeals Customer Service Cashier 09/2021 - 01/2022

Wallgreens Columbia Heights, MN

● Assisted customers with check out

● Provided customers with disability with with help on the sales floor

● Made sure store was cleaned and stocked for a good customer experience Customer Service Rep 4 06/2018 - 10/2018

Wells Fargo Auto Finance Minneapolis, MN

● Assisted customers with auto finance applications & provided knowledge on loans

● Applied payments to accounts

● Provided breakdown on small interest works

Driver – Independent Contractor 09/16 - 09/18

Uber Minneapolis, MN

● Transporting passengers to their requested destinations safely with great time management

● Interacting with passengers with strong verbal communication skills and entertaining them with experiences

● Maintain vehicle maintenance to ensure safety and cleanliness for a comfortable ride Seasonal Mail Delivery Helper 12/17 - 01/18

UPS Minneapolis, MN

● Assist mail delivery driver to deliver packages efficiently

● Assist in sorting the packages as the driver safely transported us to the next destination

● Greeted customers with friendly holiday cheer with their packages Security Guard 02/16 - 09/16

American Security St, Paul, MN

● Patrolled the building and access points to ensure the public’s safety

● Secured premises with signs when needed and locked skyway doors

● Greet professionals in the skyway and give directions Safety Ambassador 06/13-06/16

Block by Block Minneapolis, MN

● Patrol assigned routes including high risk areas in downtown Minneapolis

● Reporting suspicious activity and emergencies to Minneapolis police

● Clear garbage from the streets and sidewalks

● Establish relationships with local vendors, pedestrians, the general population EDUCATION

High School Diploma 2011

Guadalupe Alternative High School St. Paul, MN

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