Sales Associate Customer Service

Maria Salud Lustre **** S Broadway #*** Los Angeles, CA 90015

323-***-**** ***.******@*****.***

Career Summary

A top performer associate team member who enjoys working with people that desires to learn, thrive, and prosper with the company’s goals and success. Excellent with time management, utilize optimal efficiency with system implementation, and provide full support across all senior level Experience

Manpower Group – TTL-Turbo Tax Live / Intuit TAC-Talent Acquisition Coordinator July 2021 – February 2022

Responsible for ordering background checks, maintaining candidate profiles, reviewing and sending offer letters, and auditing various information and programs. Onboard candidates into various hiring systems while providing assistance and support. Request, obtain and review various documents from candidates that are required throughout the hiring process.

Escrow World Inc. - Assistant / Executive Administrator – October 2020 – February 2021 Provide administrative support to escrow officers with opening, maintaining, and closing client escrow accounts, support staff with answering calls, printing, faxing, organizing files, process incoming and outgoing mail. Assists other office staff, order office supplies, clean and maintain office spaces. DMCI Homes – Sales Consultant – June 2017 – Aug 2019 Assist buyers to help achieve property purchasing goal. Assisted showing properties, provided area and community environment, recommended mortgage service provider, examined contracts, and handled customer needs.

Sitel Philippines (Virgin Australia) – Sales and Customer Service Associate – Dec 2016 – May 2018 Booked reservations for travel, hotels, car rentals. Provided clients with details on required documents for travel.

My Outdesk – Keller Williams Virtual Assistant – Oct 2014 – Nov 2016 Worked with realtors using web-based tools and specific CRM and Marketing/Lead Technologies. Primary duties include outbound calling, email communication, scheduling/setting up meetings, initiate video calls through Skype, Ring Central, made travel arrangements, and managed reports, orders, and confidential financial information. Reroute calls to appropriate people.

People Support (Flight Network) – Travel and Sales Associate – Sept 2012 – Aug 2014 Proficient on Sabre, Apollo or similar CRS. Booked reservations, answered inquiries, and assisted in various customer related issues.

Results Manila (Virgin Mobile) – Sales Agent and Customer Service – Nov 2010 – July 2012 Sold telephone handsets and service plan under prospective client list. Convergys Philippines (General Motors - GM) – Sales Agent and Customer Service – July 2007 – Aug 2010

Coordinated all vehicle services and repairs. Verified all the work was properly completed. Assisted clients with car rental booking.

Maria Salud Lustre Page 2

TRG Philippines (AT&T U-verse/Direct TV)- Sales Agent – June 2004 – May 2007 Sold AT&T’s products and services – Internet and TV bundle deals. Digitel – Sales Associate – Nov 2002 – Apr 2004

Sold local phone cards

Rural Bank of Jaen Inc. (Philippines) – Sales and Marketing Manager – March 1997 – Sept. 2002 Managed and developed lending and marketing strategies in line with the bank objectives. Coordinated marketing and advertising campaigns.

Education

International Academy of Management and Economics – Makati Philippines - 1999 Bachelor of Science in Business Administration - Major in Marketing Management Kester Grant College – Quezon City Philippines - 2004 BSN - Bachelor of Science in Nursing

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