Customer Service Gis Technician

Harrell W. Taylor

***** ****** ***** **. ****, Tex. 77449

832-***-**** Email: ***********@*****.***

AutoCAD Drafter/Right of Way Specialist/ Inventory-Order Control/ Merchandiser/ Management

PROFILE

Four years hands-on experience on board and computer using ANSI standards to prepare drawings in areas of Architecture, Structural, Electrical, Mechanical, Civil and Process piping with experience in AutoCAD Releases 10-14, AutoCAD LT 2000i, AutoCAD LT 2008-2012. Windows 95/98, 2000, and 2000XP and Windows 10

Seventeen years of experience with customer service relations to include 10 years of supervisory and management experience including job scheduling, inventory control, and hiring process and employee training.

EMPLOYMENT

GCP TECHNOLOGIES - Houston, Tx 01/2021 -05/2022

AutoCAD Drafter -

Created Base Outlines for client (AT&T) for construction to provide telecommunication services for customers using AutoCAD 2020. Created MDU (Multi-Diverse Units) drawings for construction, also for telecommunications services for customers using computer program Aramis.

PHONOSCOPE ENTERPRISES - Houston, TX 10/2006 - 09/2019

AutoCAD Drafter/Operator/Right of Way Specialist - Responsible for creating, updating, and revising AutoCAD drawings for construction of Underground and Overhead Fiber Optic Cable. Create AutoCAD drawings including Site, Profile, and traffic Control plans for obtaining City, County and Railroad permits for proposed utility installations using AutoCAD 2000i, AutoCAD LT 2008, 2010, and 2015. Epson Perfection V30 scanner and Adobe.

RANDALL’S FOOD & PHARMACY, Sugar Land, TX 10/2002-Present

Pricing Coordinator/ File Maintenance - Monitor product productivity, merchandise placement and replenishment with identifying poor performing or discontinued merchandise, assist with Promotional directives, coordination, planning and placement of merchandise onto selling floor and positioning pricing and store signage.

RELIANT ENERGY/HL&P - Houston, TX 1996-2001

GIS Technician - Digitized as-builts and proposed facility information into GIS and posted landbase features using ArcMap/Edit. Processed work-orders using appropriate SAP databases.

Updated mainframe computer systems as applicable.

Accessed and used personal computer programs such as MS Word and Excel

TECH POWER CONTROLS - Houston, TX 1993-1996

AutoCAD Drafter/Operator - Responsible for design, development, and implementation of electrical drafting using AutoCAD for shop drawings consisting of schematics, SCR and Generator cabinet layouts, 3 line and 1line diagrams along with mechanical layouts.

MERRY GO ROUND ENT - Tyler/Dallas/ Houston, TX 1985-1996

Asst. Manager/Manager - Managed 15-30 employees to ensure compliance and adherence of company policies and procedures. Demonstrated leadership in sales & productivity, loss prevention, accessed production schedules and man-hour requirements for job assignments and store and employee performance goals with high level of customer service.

EDUCATION

ITT TECHNICAL INSTITUTE - Houston, TX Southwest Campus 06/1992-12/1993

Graduated with an Associates of Applied Science Degree in Computer-Aided Drafting with a 3.3 GPA

ROBERT E. LEE HIGH SCHOOL - Tyler, TX - High School Diploma

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